James Avery Artisan Jewelry — Local services in McAllen

Update: Alma the store manger reached out and made things right. Thank you so much, Alma for being so kind and correcting this problem!

I went in on Black Friday, with my husband to purchase a charm bracelet and charm I have been coveting for a few months now, with plans to fill my bracelet over time. I wanted to congratulate myself for all the hard work I had done recently in my job. I went in and there were a few people in the store, and they were all being attended too. I browsed around and there was a group of employees standing around talking while two or three were helping everyone else. It should be noted I was not greeted nor spoken to until I walked up to a female employee (I did not get her name, I will return and get it) I asked for assistance looking for charm bracelets and Texas charms, she walked me to a case where the bracelets were and acted very put out that I asked for assistance, she was condescending and rude when she showed me where things were and walked off. I looked at the bracelets and was deciding between a couple and needed to see if they had my size, I asked a young girl for assistance and she sent me to Annabelle. Annabelle was kind as she showed me the bracelets I admired, and then took me to the case to pick out a charm. She assisted in the placement and said my bracelet would be ready for pick up the next day at 3PM. I walked in today to pick up my bracelet around 2PM since I was in the area to confirm the pick up time and perhaps see if it was ready early, as I’ve been waiting for this bracelet for awhile. Annabelle was not so kind today, she was condescending with her tone and body language, the side eye and speaking to me as if I were an imbecile was my favorite. She said it would be ready at 5PM with a passive aggressive tone. I said oh okay, I was told three and the condescension was thick as she said no, pick up is at 5. Both days I walked into the store I was wearing t-shirts. I guess t-shirt wearing simpletons don’t belong in James Avery?? When I returned after 5 to retrieve my bracelet Daniel assisted me, and I got some “lovely” side eyes from the female staff. I was wearing a button down shirt to celebrate a family birthday. I guess my look was more to their taste since I was treated with a little more dignity and respect. This type of treatment is abysmal and entirely unacceptable. To treat people poorly for no reason especially people coming in to a store to spend hard earned decent money on an item they’ve been pining over for quite some time. I’m considering returning my item and going to a different jeweler where I might be treated more kindly. I’ve not been made to feel so undignified and out of place in an establishment before. This was not the experience I had hoped for when rewarding myself for...

I love James Avery, so imagine my shock having to give a 1 star rating. I ordered online and went to pick up and decided to do curbside. I’m not sure what kind of system they may have in place, but it’s not practical. When I arrived there was already 2 other vehicles waiting on curbside and 1 pulled up after me. After about 10 minutes the manager comes outside asking all of us if we had called already to say we were here for curbside and of course all of us said yes. The last car to park received their order first. I decided to get off thinking it would make it much easier for them to just hand me my order. As I was walking in the employee was walking out with my order so I say “oh! That’s mine” because I saw the slip in her hand with my vehicle description. The employee shocked me by saying “oh I’m sorry you need to be inside your vehicle in order for us to give you your order. We have a lot of people.” With a very rude face as if it was a huge crime that I got off. I was shocked because it literally makes no sense I’m right in front of you you can just hand it over. She even proceeded to walk away from me. I guess she has to write my license plates as confirmation well she moves to the side writes something and finally hands it to me. I was in disbelief. It’s the holidays they are jam packed with people I understand but that’s not my fault. They need to learn better customer service skills including the manager and a better more practical way of handling...

Today, I went to the store where I have been shopping for a couple of years now and left my bracelet that I had bought in the store yesterday so they would put some charms on it and they told me that I could pick it up today after 5pm; so when I got to the store I park in front of the entrance where they have a sign that says please call to pick up your order and they told me that they couldn’t take it outside that it was only for online orders when I told them that it didn’t say that on the outside sign the manager got really rude and told me that I had to come inside. I verified that I had my 3 month old baby and it was raining which she didn’t say anything back and she disconnected the call, so I still got out to get my order and didn’t say anything but the manager came to me very rude saying that they had a sign that says online order only so I took a picture which you will see attached where it doesn’t say Online order only. But the fact is that she didn’t have to talk to me that way and making a point in front of everybody in the store she really needs customer service and management classes and or know what is inside and outside her store before just saying things without knowing. And she didn’t have to talk to me that way making me feel like I didn’t know how to...