Kolache Factory — Restaurant in McAllen

I have been there twice. The first time, I found the place on Google and asked a friend from Mc Allen to take me. A young man was at the counter. It was a Tuesday around 11:00 am. I bought the cream cheese, apricot, strawberry Kolaches, the young man gave me the bread in a box since I told him I was going to travel and I wanted them to go. Three weeks later, I return to find an old Hispanic man behind the counter. He was not only rude but it was almost as he wanted me to hurry up and leave. It was around the same time as before (11: am) but it was Palm Sunday; he wanted me to buy coffee or an iced drink, I also told him I was going to travel (GOING To South Padre island) but he gave me the kolaches in regular paper bags even though I had told him in advanced that the last time I was there I had the kolaches in a box because I was traveling. The kilaches are good, tasty and soft. I like the food but the second time I went, I didnt like the service. I will not be making the trip again. I will not return to this place because of the service, even though the first time...

I don't know what happened with this place but they used to have the best kolaches , now they're doughy and not cooked very well, the last three purchases I had to put them in the oven when I got them home to finish cooking them cuz they're mushy undercooked dough which is kind of gross! I thought I would give a third try but I think this is going to be it for me? darn and I used to look forward to my Sunday kolaches.. okay I'm adding to my comment I am thoroughly disgusted and disappointed, after getting these home cooking them and opening them up! I discovered that it's a meatball not a burger and if you think it's going to look like that picture up on the wall you're going to be disappointed, there's like very little filling in these kolaches now it's nothing but bread. I definitely discourage the purchase of the cheeseburger because it is disgusting, I threw it away it was soggy and the bread was like no way where you're going to be able to get it cooked enough to make it platible I guess nobody does taste testing or checks...

This is about the second time I go to this place and have a horrible experience. The food is amazing. But the customer service is horrendous. The lady (Sara) got offended because I said ma’am. She proceeded to give me attitude with a face and slammed the bag on the counter top to make the order. Then my wife asked if there’s any jalapeño poppers available. Sara quickly responded, “ no there’s none and it’ll take 45 minutes to make a batch” Then she didn’t even repeat the order at all. Y’all need to hire competent new staff that won’t take things personally and do the job at hand. She placed our food on the side and said, “ there’s your food. Why get offended? Or was it a racial thing since me and my wife were speaking Spanish? Regardless. I work at an automotive dealership in town and will definitely not recommend this place...