The LEGO® Store La Plaza Mall — Local services in McAllen

I am very disappointed with the last purchase I made at the McAllen, Tx store on July 8, 2019. I purchased a chess set for my 10 year old grandson as a birthday gift since he had been wanting it for months. I gave it to him on his birthday and he loved it; however, was unable to build it that day because he left on vacation. He recently returned and he and his parents decided to build it today so that he could play with it, however they discovered it was missing 150 pieces, as it was a large set. Needless to say, my grandson is heartbroken. My daughter tried emailing customer service and they originally told her they could send the replacement pieces, but then said NO because she had lost the gift receipt. The store also refused to replace it because of no receipt. I am going to the store location tomorrow to provide the date , amount and credit card I used for the purchase in hopes of obtaining a duplicate receipt. If they refuse to assist me or refuse to replace the missing pieces, I will be filing a complaint with the Better Business Bureau and Corporate headquarters. It is very sad that such a huge corporation such as Lego is providing such bad customer service and disappointing young children by not supplying all the pieces in...

Today I went to La Plaza Mall in McAllen Texas and me and my wife were looking at some perfumes at a little stand in front of the Lego store and my son said that he was going in there mind you my son is 17 years old but he is kinda short for his age he went inside and the employee told my son that where was his parents they thought he was like 11 years old and he was offended because he is growing a mustache so he takes his mask off for a little bit then puts it back on because it is itchy so the workers need to learn that sometimes teenagers can be short and don't need their parents...

One of the worse experiences in my life at this store today Sep 30, 2023 No idea of Customer service and how to work with a disappointing customer. Ordered in the store an online item a 432.00 price product. Box came damage and they want to return 332.00 and they expecting me to said yes?

Now I need to contact the Lego store online to start the return process.

On top of that my order is not reflecting on my account. So how was order in the store is something that I need to find out. No points, no record of the transaction

Are you really a official lego store or not?

Total...