Advance Auto Parts — Local services in McDonough

I had a terrible experience at this location. The older white man that helped me first started by insulting me asking me if I knew if I was buying the right wiper blades or not. He could’ve asked me in a non-insulting way but he chose to be belittling. Then he proceeded to charge me for the wrong wiper blades which I didn’t realize until after I left. He offered to install them which is a part of their free installation service. We go outside To my car and he says oh I hope these are a J hook. They were not and he was like oh I hate doing these types of wiper blades. Then he proceeds to try and take off the current attachment on the wiper blade to change it to the attachment needed for my car and he didn’t know what he was doing. It was cold outside and he kept complaining about how cold it was and how he was trying to figure out how to change the clip. He ended up taking the whole clip off instead of just the attachment and when he gave it back to me he put the clip on backwards. Then he proceeds to tell me that he regrets offering to help me so I told him at that point I’ll just figure it out myself and he went back...

Rude service i came in there today and I was returning 2 jugs of antifreeze and and nobody seems to be on the counter cause the store was looking slow at the min but there was a guy talking to someone one the commercial department then he finally came up to the counter and didn’t even greeting me and so I already had two Jugs antifreeze on the counter and started accusing me of stealing then I just handed my receipt to my return he’d asked if I had the card With an attitude but I had told him yes then started asking me why do you want to return him I told him these wasn’t the right ones that I was going to pick up in the first place there was something I just grabbed and Advance doesn’t carry them I was looking for peak blue Asian and I had told him that I had to pick some up from Autozone he was like now you’re cussing at me Like dude come on If you can accept the fact I went to a competitor to go pick up the stuff I actually needed but I guess he didn’t understand it but he proceeded to say now you’re disrespecting me you’re gonna make me mad and he’s going to go for the...

I usually don't give out negative feedback but they deserved it today. We placed an online order 4x's, order went through, payment processed and when we got to to the store they said they didn't have it. (It could've been a system error, who knows.) They charged the bank 3x's, refunded one payment after it was cancelled by someone. However, I was still billed twice for one order that they mysteriously never got. The people at the store had no customer service skills and started being rude. They got attitudes and acted like it wasn't their problem. We were frustrated too because we needed a starter for our car. A part they had in stock that we paid for twice today!

I had a bad experience with AAP in the past and told myself I'd never go there again. Well we went there again today and they basically proved to me that they don't care. Working in retail is a CUSTOMER SERVICE JOB. If you hate it, go somewhere else, don't ruin a...