Illume Dental of McKinney — Local services in McKinney

It's so hard to find a dental office these days that doesn't try to upsell you on their products or view you as a dollar sign to see how many of their services and products they can sell you. I came to Illume Dental yesterday for what I thought was going to be a cleaning as a new patient, part of my preventative benefits through my dental plan and instead I got everything but a cleaning.

The entire visit was spent trying to gain information from me and use it to see what they could sell me. If I told them I'm happy with my smile, they would ask, what would you like to change about it to get me to say, "Well, I wouldn't mind if they were straighter." Then they proceeded to tell me about their teeth straightening service. I mentioned I wouldn't mind if my teeth were a little whiter which they then proceeded to tell me about their teeth whitening plan including a laser service. Then, I got snapshots of each tooth and X-rays, where they pointed out all the things that are wrong with my teeth and what I will need.

What followed next was the probing of my teeth and the calling out of numbers which was very unpleasant and led to me having a headache and pain in my mouth all day. Finally, the dentist came in for five minutes and looked at the pictures and told me what I would need. I asked if I would be getting a cleaning today which is why I came and they told me I actually need a deep cleaning, something no dentist has ever told me, and to come back in three months for that which would only be one side of my mouth, which means I would have to come back 3 months after that for the rest of my mouth. Oh, and they also wanted me to place a deposit down to secure my three month appointment. I left, and will not be going back.

I was incredibly disappointed because I saw the great reviews and was referred by a friend. The staff was very nice, almost too nice. It felt like they were trying to get all my guards down so that I would agree with whatever they suggested at the end. You want a deposit? Sure, here you go. You think I need a deep cleaning? Sure, why not.

I used up my preventative benefit for this disappointing visit and didn't even get the cleaning that I was hoping for. Instead, I was given an invoice for the cost of the deep cleaning and told to follow up with my insurance to see if they would cover their portion of it. It's sad that this is the state of the dental industry right now. It's not enough to collect money from insurance for your preventative visit. Now it's all about how much money they can squeeze out of you and what they can convince you that you need.

I miss my old dentist who retired. He was no fluff, no games, no nonsense. He was the best and I wish I could find someone like him. The search continues for an honest dentist who will just do their job and not treat you like a...

Today was my new patient appointment with Dr. Eileen Chen. I have not been to the dentist in a few years, so I needed a complete check-up. From the first step in the door of this beautiful new office and meeting with Christine (the office manager) I felt at home. Next came my pano X-ray done by Vonda (the doctors chair side assistant). All the equptment is new and the office is spotless. Vonda took some X-rays of my problem areas as well as all my teeth. Dr. Chen came in and we talked about my problem teeth. She has a great personality and made me feel very welcome. She took some photos and checked all my teeth. She explained everything to me, and I am following her directions. I have found the dentist that I want to use for my wife and me. Dr. Chen as well as Vonda are a great team. They are smart, friendly and very knowledgeable. Stop off and meet this great team.

Aug. 13th 2020 DENTIST - Illume Dental on the corner of Collin McKinney and Lake Forest. This time it was my wife’s time to go to Dr. Chen to get a cap on a broken tooth. From the time you walk in and see Christen the receptionist till you see Dr. Chen and Vonda you will have a very pleasant visit. Dr. Chen and Vonda the chairside assistant work as a team to make your dental visit as pleasant as posable. This trip as before was totally painless. This is the cleanest, best equipped office as well as the most knowledgeable team we have ever experienced in our 70 plus years.

Sept 29, 2022 Well, I waited two years to go to the dentist due to Covid. I had 4 cavities and Dr. Chen did a great job as always. I was in the chair for two hours. Two of my cavities were below caps. I have no pain at all. She is the best. Illume Dental at the address in my previous review. We are lucky to have found her.

November 9th, 2022 Well, here we go again. I had 4 more teeth removed by the oral surgeon and now I need to have a bridge made for the top and bottom. My trust in Dr. Chen leaves me in her trusting hands entirely. She has the most up to date equipment and the experience to make them as much like permanent teeth. Looking forward to a normal smile again. Thank you, Dr. Chen.

March 2023 I now have my new teeth and they look great, thanks to Dr. Chen.

June 2024 Look no further. This is the best of the best. We now have been going to Dr. Chan for...

Update 2021: I have been a continued patient and the quality has not changed. Everyone is still welcoming and caring. Dr. Chen has done a great job at taking care of my teeth. She has given me her professional advice of what I need to do to prevent any teeth related problems. So trust the reviews of those who ACTUALLY go to her dental office and had real major work done. I have had two crowns down by her and they STILL remain beautifully intact. She is an honest dentist that will tell you if more work is needed. She knows when to direct you to the care you need to further and better your smile.

Update September 2020: This dentist is still awesome! She takes great care of her patients and staff. Even though we are going through a pandemic; Dr. Chen-Mizuuchi goes the extra mile to keep everyone safe. Protocols are placed to prevent any spread of viruses. She and her staff keeps the place super clean. This is a dentist you can trust. It’s worth seeing her.

Stop going to those "doc-in-the box" places, where they have random dentists working on you, and stop tolerating bad experiences with bad dentists. Get great service and excellent care with a dentist that knows your name. Dr. Chen-Mizuuchi is an awesome dentist. I had needed mutiple dental work done in the past that led to me to being a dental assistant. Unfortunately, I've seen many dentist who's workmanship is pathetic and poor, plus they would charge an arm and a leg for poor work. Sadly patients don't know what is good versus poor work. Well, I DO! I've seen Dr. Chen-Mizuuchi since she started practicing. She connects to her patients and she explains thoroughly about their dental health. I am no longer a dental assistant, but I do know her work is exceptional. I and my wife are her current ongoing patients. Prior to my wedding, Dr. Chen-Mizuuchi enhance my front teeth so I can smile for the cameras. A healthy smile is your quality of life, and my wedding pictures says a thousand words. Thank you x 1000, Dr....