Harbor Freight — Local services in McMinnville

I've done a lot of business at this store, and I've always been taken care of in a polite respectful fashion UNTIL TODAY. I go into the store to get things as usual, and I find one of said things on one of their open box specials. After the supervisor goes and finds the key (20 minutes later), he then informs me that an employee made a mistake and they wouldn't sell me said open box and peeled the stickers off the item in question. When I asked if I could still buy it at the price I was told no sorry. Excuse me? I saw the price, it should be honored, that's called good business practices. I was treated very poorly and disrespected in this instance. I know anyone reading this won't care and will continue to shop this store/company, but I know for one the short comings of the staff left me disgusted, and I won't shop this store again. I'll go elsewhere, I don't really care. I deserve better treatment than what I got today. Edgar - if you're reading this, I will be in contact with you next time...

Instead of skirting the price tag issues you have, you should explain to new customers how your reward program works. Theres 2 prices, and most customers think one is the regular price, and the other must be a sale price. I had no clue about a rewards program. And to have your employee berate me, and try to make it like Im stupid for not knowing, and walking off saying its "not your fault", will never sit well with customers. I had every intention of spending quite a bit in your store. However...I contacted one of the stores in Salem...am now a price club member, and will drive there to spend my money. Be better to your customers. Especially the new ones who dont know your policies or how your pricing works. Dont treat them like...

I drive 50 miles to get here and is the only place I will buy my tools! As well I must advocate for their "Inside Tracker Club" and their "Extended Warranty" can't be beat anywhere. I own my own business and especially being a small business every penny can make a difference and this tool place is hands down the only place to buy well made and affordable investment for tools you'll find anywhere. On top of all that the workers are great, helpful and care about satisfied customers and help you find what you came for and help load it too! Definitely can't go wrong with "Harbor...