Verizon — Local services in Medford Township

Short version will be at the bottom.

First off, 100000/10 on customer service. Wish I could give more than 5 stars or leave multiple 5 star reviews, but I can’t. Bjorn over there: Friendly, really cool accent, and he went the extra mile in helping me through the process with an account issue I was having. He was absolutely amazing in helping me with what I needed (old phone was barely working even though I went through all of the preliminary troubleshooting beforehand. It was like dealing with a cranky family member). Somehow a sim card issue on my iPhone 11 Pro Max?! I always took care of my phone, kept in a case, screen protector, never carelessly thrown around or anything (helped with the trade in value as well). There was a woman that was also helping me when I went in originally on Friday, April 12th. I apologize, I don’t recall her name at the moment, but she was awesome to chat with as well! She got my phone prepped for me to use, screen protector and case on and sped up the new phone setup process!! Walked out with an iPhone 15 Pro Max, new iPad, and a new Apple watch. Previous model I had was the 3rd generation Apple Watch and no iPad. Anyways, yeah!! Bjorn made what would’ve been a nightmarish process for myself with the account issue and turned it into a pleasant experience. Hold on.. a pleasant experience in dealing with an external call center to fix an account issue?! YES!!! I couldn’t believe it. I’m not going to lie.. this might top all other in-store experiences I’ve had anywhere. I’ve always dreaded having to go into a Verizon store, or when I was previously with another cell service provider & had to go into their stores. I opted to go to this location because it was off of the main path, thought I’d get fortunate enough to not have to wait a long time for help. That was the best decision I made that Friday. Again, on a Friday too! End of the week, didn’t have my hopes up going into it. This experience completely changed my outlook on going into a Verizon store. I even got a complete breakdown of my bill and what charges were going to be there when it comes time to pay my bill.

Short version as promised: Go here if you have Verizon. Absolutely awesome experience!! But I recommend reading the long version to get a better understanding of my experience.

Thanks for reading. Much love everyone,...

Highly not recommend this store. I came into this store to activate a refurbished phone I bought online. The phone came without a sim card and without a sim card tray. I was online the night before with Verizon online and they took about 30 minutes to order and confirm that a 5G sim card could be ordered and picked up the next day at this Wilkins Station Verizon store the next day. I came in mid day and gave them my name and explained I pre-ordered the 5G sim card the night before. The sim card tray I had to order online from eBay, so I had that with me. From the moment I walked in, I felt that the store agent really wasn't interested in me and my problem with activating the phone. He was cold and insensitive to my predicament. Rather than try to activate my phone, he told me I had a defective phone since there was no signal bars at the top of the screen. He never bothered to even try to activate it. I left, went to work and later spoke with my wife from my business phone. She tells me she had a bad experience at this Wilkins Station Verizon store too and she felt snubbed. My wife told me to go the Moorestown Young Ave store where she had upgraded 2 phones and had a great experience with knowledgeable people.

I went to the Moorestown store late in the day, and sure enough, my supposed defective phone was expertly activated in 5 minutes . Kudos to the Young Ave Verizon store in Moorestown, which I give 5 stars, and I give zero stars to the Wilkins Station Verizon store which I think should be avoided by anyone who wants a...

First off, VERIZON, if you see this review- know that you have AWESOME people who work at this location and they deserve a raise. I’d hire them today if they wanted to manage in the food industry lol. I’d like to however, speak about Quinn and his patience (Over 8 hours) with your sub par customer service reps who seem to have a hard time differentiating their head from their a$$. My wife and I decided to switch from AT&T and the only reason we didn’t choose to switch back after constant issues, was bc of how awesome Quinn and his team are. Not bc of your overpriced cell service, or your brutal customer service reps from wherever around the globe, that barely speak English; it’s bc you have GREAT people here and I highly doubt you even know bc they are a small fish in a big pond… But today, you know. I want to thank Quinn for his patience, knowledge and willingness to help my wife and I. We will never switch from iPhone to Samsung again...