Ashley Distribution Center — Local services in Medford

I have got to say. I don't write many letters to companies about their employees, but I have got to say Justina was so wonderful and caring, I'm a 70 year old woman but she Never made me feel dumb or stupid. She explained to how to get her a picture of the electric cord and get it ordered for me. I have worked a long time in customer service and I would have given anything to have an employee like Justina. They are very few and far between. She could have said, there's nothing she could do, (like many of the people I spoke to before her), but she took the time, probably a good 30 minutes, to make me feel special or special, like I was her only customer. I didn't mean to go on so long, but I haven't been taken care of like this in a very long time. When it comes time to buy new furniture again, Ashley's is where I will go. And I will be telling friends and family to shop there as well. Thank you again Justina Keep doing what you're doing, I truly...

We had a recall on a chair we had purchased. Ashley contacted us to get an appointment to have it repaired. I was very impressed by the service we received. Our service tech called before he showed up. He was here on time. Marquee Baker, our tech was so professional and friendly. He fixed the issue, which was also the cause of another issue, and got it working like new in a very timely manner. I was very happy with this entire process. Thank you Ashley Service Dept. and Marquee! It is much...

My furniture was delivered today by Chance Willis and Ben. They were prompt, friendly and quick. They called 9 mins before arriving so I knew when to expect them. The furniture was all put together already and they just moved it into the house. They were here and gone in less than 15 min. I would definitely order from Ashley Furniture again and get their...