J&L Muffler — Local services in Medford

Scheduled an appointment for my Jaguar XF 5.0L Portfolio for a muffler and resonator delete and was even planning to add 3 inch stainless steel pipes but with the knowledge of who I had the pleasure of working on my car actually told me that from the size we were already at not much would change in noise and it would still come out how the YouTube video was showing me and save me over 100$. So instead of just charging me extra for what I wanted actually helped me save money and I really appreciate that! I was at first really nervous to schedule an appointment here because of exhaust work I had always went through a shop that got relocated to another state and so this was my first experience but they made me feel really taken care of and my car came out sounding amazing and it looks like a really quality job underneath not just some quick 5 min job. They also had the sweetest giant dog in the lobby that was super loving and was cool to pet and give attention to while waiting! 10/10 experience and would recommend to anyone, pricing was also really fair and I even got one of the J and L muffler Tee shirts!...

I came in looking for a new exhaust and after much discussion with the employee at the front desk, I decided to get a full new exhaust, as my car is older and if I'm going to get something new, might as well do the entire thing, especially because the casing around my catalytic convertor was rattling, which I had mentioned in conversation. I own a sports car and stated I wanted a loud exhaust, but not pingy. A magnaflow was suggested and I took the advice of the experts. Once paid for and picked up, it wasn't as loud as I was wanting, but it was new and that was sufficient for me. Now, 6 months later, underneath my car is rattling again! Come to find out, they only did a cat back on my car, which completely defeated the entire purpose of a brand new exhaust system, like I had asked for! I'm VERY disappointed and will not be returning this place after spending $600 and the original problem not even...

Very welcoming and down to earth people to deal with. Pricing was very reasonable and was also quick to get an appt. After initial install, I was a bit unhappy with how low the muffler sat even though it was in the OEM location and working perfectly fine. Shop got me back in and fixed it at no charge (even though it was my personal preference and after I drove off the lot the first time). I even had a catalytic converter code pop and shop put it on their scanner and took the time to show me what was happening in the readings and what was normal vs abnormal. Saved me thousands in just replacing the cats when it wasn’t needed. Very impressed in working with them. Would highly recommend especially when they are willing to take criticism of their work and fix it until their customer is happy. Thanks...