Dover Saddlery — Local services in Medina

If you buy supplements or in my case allergy powder, the products are not guaranteed and you cannot return them. So you are stuck if your horse won't eat it. Of course it's the manufacturer of this product that isn't guaranteeing it, so the store owner can't take it back and I do understand that. But I do want other equine people to know the supplements are not guaranteed. There are other retailers out there that do guarantee the products, so best to order those types of items from someone else.

When I called the store to ask about it and I politely explained the situation, the owner's response was. "well my horse eats it and she is a picky eater"... and??? What was the point of that comment? Was she accusing me of lying about it, or was it just a dig at a customer. It was a pointless statement, that had nothing to do with my horse. Good for you, your horse ate it. Well mine did not. I will not return to this store due to the attitude of that...

Walked in and was not greeted by anyone, place wasn't busy either. After about 15 min someone managed to find us and check in and see if I needed anything.They seem to love to mark things up to call items on sale. Fly mask on "sale" for $16.95 but the label under that sticker said $15.95. When getting checked out I had stated that my name had changed and would like to update it. Got checked out and the gal just went back to doing something on another computer without bothering to make the change...

On 8/30/22 I arrived to look for a jumping saddle for myself. I was just looking for general reccomendation and had mentioned that a few times while the worker told me to not look for a saddle due to fitting. While I am taking lessons, that does not mean I am not a serious rider. I recognize that they made several good points to not buying a saddle so early, I felt bullied out of looking and they seemed to not want to give me general recommendations. I left...