Tate Computer Systems — Local services in Memphis

Go to apple to get your stuff fixed..... this place was a NIGHTMARE. They replace macpro batteries for the same price as apple anyway so just go to apple. Tates sells faulty 3rd party parts for the same price. I originally went here 3 months ago for a new battery, they replaced it and it died 3 months later. Went to apple after I started having problems, because tates was closed where they ran the tests in front of me and was told it was a 3rd party battery and not good. Went back to tates and had changed again and i was told it was fixed. I was a little weary, so i went back to my local apple store again to make sure everything was good. Well surprise it wasnt- was given a faulty part again. When I had left Tates and drove to the apple store, which is about a 10 minute drive- the computer had DIED. Was practically fully charged when i left tates. Was told at apple they gave me ANOTHER bad 3rd party battery, so I called tates to explain the situation and they told me to come back and let them run some tests and that it wasnt the battery. I told them after 2 chances I just wanted my money back. They proceeded to argue and tell me "it's not the battery apple doesn't know what they're talking about." So i said "so you're telling me the company that manufactures the product doesn't know what they're talking about when it comes to their parts?" he proceeded to tell me he couldn't fix it if I didn't bring it in. Apple also told me that tates didn't log ANY of the battery replacements they had done on my computer, which they should be doing if they are apple certified. It informs apple of any outsider repairs done on any device. Apple put their own battery in my computer ( i made sure it was done in front of me)and the test came back that the battery worked, unlike the 3rd party battery I got from tates. Because of they didn't log any of this with apple I couldn't take back the faulty battery to tates, along with the new apple one to show them it was THEIR battery. The man on the phone called me again and said "we don't log any obsolete repairs, i understand you're at apple so you're going to believe whatever they tell you". Might I add, fixing a battery is not obsolete, it's one of the simplest repairs for a mac. After 3 hours in the apple store and many trips to Tate's, Apple felt so bad about the situation and how messed up it was that THEY GAVE ME MY NEW BATTERY FOR FREE and said they are looking into the matter. Will never go back to tates, terrible and rude customer service and faulty parts. Im all about supporting local businesses and all but these people just want your money and were not helpful....

Tate Computers is banking on the common stereotype that most Mac owners don't know anything about computers. They routinely misdiagnose problems on purpose so they can get more money out of their customers.

I took my laptop to them. They ran diagnostics on my hard drive (which they charged for diagnostics) and determined that the logic board must be bad (because the hard drive was good). They didn't run any diagnostics on the Logic Board. They rang up an estimate for $780 on a new logic board and installation (because the model is old -- A1286). As someone who has had far more work (than a mere motherboard replacement) done on a laptop without paying more than $120, I was skeptical. I decided to get a second opinion.

I took my laptop to Snappy Computer Repair (In Bartlett), they ran diagnostics on all the components (for free) and found that my hard drive and logic board were just fine. The problem was actually with the top cover. :: The Original Problem :: All type characters were appearing as if the shift key was being held down even though the keyboard was clean

Snappy Computers accurately diagnosed the problem (FOR FREE) and replaced the top cover. I ended up paying $50 for the part and about $40 in labor.

If I had continued with Tate, I would've dropped $780 for a new logic board and installation and my laptop would still be malfunctioning.

Only go to Tate Computers if you enjoy wasting...

This company is absolutely phenomenal and went above and beyond to ensure that my computer was fixed!! Backstory: My mid-2012 MacBook Pro went black 1 week ago, and I could not get it back on (even charged); and for added measure, I had not done any backups to my Photoshop files or memories EVER - so let's say I was in tears. I was told that the logic board had failed, and the chances of retrieving my hard drive storage was as likely as seeing BigFoot. The charm of Tate's being a "family business" truly shines when you walk in -- each associate was friendly, extremely helpful, and ensured me that my computer troubles would be resolved quickly and efficiently. I was so worried that my memories and Photoshop files were lost forever, but Tate's retrieved the information in under 20 minutes! From the splendid customer service over the phone to how knowledgeable each representatives was truly made the difference! The associate that assisted me, Casel, was super helpful in recommending what products I needed to purchase that would make my switch to an updated MacBook easier and went as far as to showing me how to access my information on my new computer once my old hardrive was restored!

I really wish I could give beyond 5 stars because Tate's definitely deserves it!! I will recommend this company to everyone that is having computer troubles -...