DWJ Korean BBQ — Restaurant in Memphis

Horrible experience, the service was appalling, I should have walked out. I am friendly and not picky, but I was shocked by this!

When I first walked in I waited for at least 10 minutes with no acknowledgement whatsoever. I should’ve left then! But it was cold and rainy and I love Korean soups, we used to live in Korea.

When the hostess/waitress finally noticed me she waved me to a table, where I waited for another 15 minutes with no response and no menu. Other tables were sitting without service as well. I finally got up and walked to the counter and found the waitress sitting in a chair leaning against the wall scrolling her phone! She didn’t even notice me. I asked for a menu she gave me one and told me to come back up to let her know when I knew what I wanted. Holy cow!

As I looked at the menu another person walked in for pick up, and stood at the counter for ages and ages…looking around in confusion. The waitress had ducked into the kitchen, I could see her through the door window still scrolling her phone leaning against a counter! After watching this poor woman wait I went up and called into the kitchen that we needed someone. She helped the woman and then finally came to my table and took my order.

I waited for far too long for my food (they were not busy, empty but for our 3 tables) during which time I saw the same waitress argue with a table of two that the 20% automatic gratuity was policy for all tables. Though the menu I was looking at said only for parties of six which is standard. Not two. She was deliberately stealing tips from customers, after they had been ignored completely for the entire now 40+ minutes I was there. They angrily paid the bill.

I received my food, and ate as neither myself nor any other table received service at all. I again had to go to the counter to ask for my check and a box. I was also charged the 20% automatic gratuity. I placed cash on the table and left furious.

The location closer to Memphis is better, nicer, staff were very nice and the food was excellent! This place you wouldn’t even know if food was good or not because you were so frustrated by the terrible service. That waitress needs serious training, or to be fired, she clearly couldn’t care less about her customers, good work ethic, or even...

My family and I ordered Japchae, Dolsot Bibimbap, and Bulgogi. The Bulgogi was far more flavorful than the previous Korean restaurant I’ve gone too. The Japchae was a delight, and the Bibimbap was the perfect choice for my gluten free family member. The food was delicious.

I will say: For the 4 of us, only 4 side dishes were given. Less than what I’m used to at Korean Restaurants. However, it worked out because my family is still shy with Korean flavors/foods.

There were many food options and the service was fast and polite; the bathroom was clean and smelt very nice. The whole restaurant had a pleasant ambience and was clean. The owner was extremely kind!

As a student learning Korean, I approached them with my timid Korean and they were extremely sweet and accommodating :))

A very good time all...

Tried to ask multiple time for clarification on random rules that where not on the menu or anywhere in the building. You have to have one item for every member of your table which is not specified or a rule at other locations. There is also no clarification on what you are getting. Each item was not told to us or read back to us until asked about. I get we where young adults but this was a treat for my friends and I was not getting clarification on things that involved a lot of money for me. Another big thing is I am allergic to sour flavors things due to them being a majority citrus based and very clearly asked for apple but was given sour green apple. I stated that was not what I had ordered and was more or less told I was wrong and I had ordered something I was...