Bojangles — Restaurant in Germantown

Not only do they not sell bone-in chicken, the tenders aren’t even supremes. They’re bland as could be, same with the chicken biscuits. But that’s not even why I’m writing this review. I came here Thursday morning and only ordered non meat sides. I got to work and realized that they gave me someone else’s order. mind you, I do not live in the state and that was my last day in Tennessee. I called and spoke to Avni, Who tried to deny me a refund because she said I got more food than I paid for. I’ve never seen anything like it. You give someone the wrong food regardless, they didn’t get what they paid for. After I stood firm on my stamps about wanting a refund, then she said I could come get one. I did not have time to come before my flight. It’s Saturday and I’ve been calling daily trying to speak to the owner who they say is the only one that can handle this. I’m just going to file a dispute with Amex and move on with my life at this point. It’s a shame because I’m in North Carolina and that actually loves Bojangles and lives in a state that doesn’t have one, so I was excited to see this so close to where I was. It’s a shell of a...

WORST FIRST EXPERIENCE WITH BOJANGLES

Update 2: Its been more than a week after the Bojangles Customer Service Team provided an email, and they have failed to even reply to my email. It is just for showing that they reply. They dont actually care about the experience

Update: As advised by Bojangles, i have made the requests for refund with additional details on the provided email id.

Idiotic People taking orders. Asked her to just remove Sausage from the bo berry biscuit in the combo and just gave me without any meat, she idiotically pushed the order as 3 separate items costing me more than the intended cost. Its just sad Memphis has so many illogical who dont give a single damn about serving or having basic logic to assist customers. On top of that she has an atitude that we can charge you $2 more for giving just plain biscuit but cant just tell the server that not to put the sausage in the biscuit and give it just like that. Cant highlight how stupid the...

This is a difficult review because Bojangles in Memphis is not what it is in NC/VA/eastern Tenn. It's a much simpler store that doesn't even have bone in chicken after a certain time, they also don't have biscuit sandwiches all day which was my original reason for stopping here. They also don't have self service drinks here which is a negative in my opinion. The store had a very strong cleaner smell, like they were giving the store the weekly cleaning while customers where there. The staff was friendly and explained the offerings that were available, it's just not the type of Bojangles I'm used to. Definitely don't go if you are looking for a cajun filet biscuit because they won't have it in the afternoon. The food we did have was ok, tenders and a drink. But to be honest there are much better tender options all over...