AutoZone Auto Parts — Local services in Meriden

My fiance and I cannot be more grateful to Helen L. at AutoZone store 3248. We'd just replaced a back tire because it had a nail in it and had slowly been leaking air. On our 6 hour drive home, that same tire - the brand new one - was punctured yet again by a screw. We were two hours from home, our car full of luggage and our pet cat, and as it was a Sunday night, all the auto repair shops were already closed. We couldn't believe our bad luck. We pulled into the store on a nearly flat tire and as luck would have it, came up to Helen at the register. She physically walked us over to show us the right patching kit, talked us through how to use it, and came outside to advise us on how to turn the wheel to get at the screw (since it was a brand new tire, it was bolted on too tightly for us to manually replace it with our spare). We thanked her, as she'd already been incredibly helpful. But she wasn't done - whenever the store emptied a bit, Helen would come out to check on us, cheer us on, offer her advice. She even lent us her tools and got down on the floor herself to help us try to remove the stubborn screw. Try as we might, we couldn't get the thing out - it had unbelievably gone in headfirst! After several hours, we were ready to give up, call a tow, and look up a hotel for the night, when a red truck came around the corner. It was Helen's friend. It was past her shift, but she "couldn't just leave us out there," so she'd stayed, called this person who happened to own a tire shop in town, and had him drive all the way out to help us. He managed to yank out the screw, patch the tire with the AutoZone kit for us, and get us on our way in record time. We thanked them both profusely, even tried to pay them for her overtime and his help, but they refused. "This time it's you, maybe next time we'll need help and someone will be good to us." We spent the ride home heartened by the two of them, complete strangers in the middle of a pandemic, who went above and beyond to look out for us (and of course, our rather grumpy cat). If AutoZone has a bonus program or something to award outstanding employees, Helen deserves that...

I don’t know where all the good reviews come from but it’s not really the company it’s some of the employees that work there too much joking fooling around they see you and don’t ask if you need anything you just wait at the counter and someone eventually shows up and with attitude or a serious face like your bothering them also they will try to rip you off once I went to buy only a rotor for a distributor and the guy tells me I have to buy the wires and distributor cap because the rotor is not sold by itself which is a lie because as he was looking for the distributor cap on the computer he went by the rotor that was $7.49 which of course he needs the sale so it’s better to lie and trick someone out they’re money so I went to ADVANCE AUTO PARTS and got the part for a dollar more but it’s better than paying $40 for the whole thing and getting ripped off also I went another time where I needed a simple serpentine belt first I waited then I told them what I needed then the employee was walking around saying hi and hugging some friends or i don’t know who they were that came in to the store then looking for money to pay food they ordered while I just stood there looking at them after she came back and forth about five times but never with my part I guess she left it for last because her friends and paying food is more important so I just walked out. And also they say hello and are nice to some people not all they’re costumers maybe the ones they know . I’m not sure but yeah the service at least not good it’s the employees not the...

They need to watch who the hire. I go in for simple coolant. All the products were out of place so nothing was ringing up for the right price. Found a coolant it's all leaking at the bottom. The young lady was so lost, but I stayed patient, but you didn't have basic customer service instincts or wasn't coming, she was giving me answers like it is what it is. Whoever the manager was on shift was talking so loud on the phone you can hear it in the back of the store, fast as hell. Running around sporadic when there's like nobody in the store, and I don't know what kind of service that was on the phone he was given. He came out gave me the same kind of service. I overpaid for the coolant that was priced at $9.99. get employees that have basic customer service if they don't have basic customer service at least have basic knowledge of Auto or have a shift manager that can handle the shift. Not one that seem like he was on a thousand grams...