Liberty Lagana Furniture & Mattress — Local services in Meriden

I wish it was an option to leave no stars. The level of professionalism and Adequate consumer care is a substandard & Is not utilized by their employees at all. The mood of Liberty Lagana based on the way my family & I were treated Was very unwelcoming. It felt like visiting a jail, not a furniture store. Drove to Meriden from New Haven after viewing a $1400 sectional sofa that I wanted to buy which I seen on their website. Upon attempting to enter the store with my 3 children, a man came out and said rudely, “you’re kids aren’t allowed to come in here & you need an appointment anyways”. He did not offer to help me make an appointment nor did he apologize for the inconveniences of their website supplying misinformation & that an appointment was required & Also that children are not allowed. Instead he argued with me and said it is on the website (which it is not, it only said to come on down to their location) After being turned away, I called and asked to speak with a manager. The man on the phone was the same man at the door. He demanded my first and last name in order to speak with the mgr. I explained I’m a customer and that I just wanted to inquire with the mgr about scheduling an appt today since I had driven far to try out a couch that I was already interested in and wanted to pay cash for. He refused to transfer me and said “I’ll call you back”. He called back and said sorry our spots are filled, come back tommorow. This place couldn’t even accommodate a simple business transaction with a prospective client. They make you feel unwanted all the while with an arrogant, devaluated, and unprofessional demeanor. Luckily & thankfully, I found a similar product in person with my 3 kids at Raymour and Flanigan For a fraction of Liberty lagana’s unrealistic price. This is not a family friendly store and not that place to go if you’re buying furniture for your family or let alone with your family! There are much better furniture stores that have better quality furniture at better prices & do not present themselves in an unclassy & poor tasting manner such as Liberty lagana. Do not shop here, thankfully we dodged a bullet! Their furniture is as unfashionable...

BUYER BEWARE These owners are down right rude and unprofessional. They have no idea what it means to provide customer service or show gratitude to continuing customers who have spent a lot of money in their store. The first Item I bought from them was a sectional and dining room table priced at about over 4,000 together which they delivered to Wallingford. Then I purchased an Entertainment center and they delivered it to my new home in Farmington. I went back and purchased another dining room set, end tables, bedroom set, mattress and coffee table. Needless to say I have spent over 10,000 in their store and they REFUSED to deliver to my home in Farmington and said they don't travel that far and never have. I reminded them that they have delivered to this home before and the owner said "absolutely not." So you mean to tell me that after all the money I have spent in your store you can not make a simple delivery? Mind you these were not light items they were EXTREMELY heavy and actually hurt myself trying to bring it into my home with 3 other people. On top of that the dresser I purchased is cheap and flimsy priced at 1,000 and the boards lining the bottom are coming off ( I take very good care of my furniture) The drawers on the entertainment center are not aligned properly this must be a manufacture defect when I addressed the issue they refused to do anything. The chairs that go with the dining room table wobble. I called them and they said all they could do was send me new hardware which didn't work and they didn't care. In addition to these issues after all the money I have spent I had about a 300.00 balance with them which mind you is minimal to the thousands of dollars I have spent. I lost my job and missed ONE payment and I received documentation in the mail stating they were taking me to small claims...

The first man that asked if I needed help was so rude .. they acted like they didn’t want to take care of us . They me and my mom feel like we weren’t welcome to buy anything there And they denied me because “I only have credit from August” when my credit goes a whole year and a half back ... he said I had enough credit but still couldn’t buy the furniture They did not want to help us out at all I wouldn’t recommend them to any of my friends or family ✌🏽When I told him my credit score he responded with “ I assume you pay your bills late “ when I have a 100% payment history . Then he wanted to claim that he didn’t say that . All in all the place is not a great place to go to . I never pay my bills late and they saw that on my credit also the man asked me how many years have I worked in total ! Not how long have I been at my current job. I have 5 years of employment !!! And never have been jobless Just because I haven’t been at my job for a year doesn’t mean I’m unemployed or won’t be able to pay for furniture .. I feel that they stereotyped me and my mother ... and my cousin has been a customer...