Midstate Radiology Associates - Midstate Medical Center — Local services in Meriden

May 4, 2021

The entire staff went above and beyond my expectations from the front desk, the techs, aides, and including the Radiologists.

The atmosphere was completely welcoming, compassionate, and quite skilled. Each staff member was eager to assist in every way possible . Because each and every person is representative of a company, reputations depend upon every aspect of care received. You will be happy to know that Midstate Radiology Associate’s reputation is represented and projected in the best possible light.

Your employees are key to your continued success within the communities you serve. You will be pleased to know that they (your employees) truly speak for your company in such a was as to ensure widespread approval.

It’s been a delight (and quite frankly, a pleasure) to entrust your staff with my personal care. Well done, and thank you for making my visit a very comfortable and easy...

Went for a mammogram and needed an ultrasound, I get charged $257 by Hartford Hospital for the use of the machine and $161 from Midstate for the Dr to read the ultrasound. They are charging me the discounted price of what they would charge the insurance. AS AN OUTPATIENT! Of course its outpatient it was a mammogram. apparently Insurance doesnt pay for Dr.s to read your ultrasound. I also had to go in to get my results for a BRCA test, I did not have to get undressed, have my temp taken or any other procedure. I went in was informed the results sitting across a desk from a woman charged $120.00 for an outpatient care!!!! This was less intrusive than any Dr appt I have ever had. I can understand getting a Dr. appt copay but for a person to take 5 minutes to look at an ultrasound and you never even see them and the insurance pays nothing and your out of pocket is $160 plus it...

ONE star only because I feel for the technician who took good care of me regardless of her overwhelming day. It took my doctors office over an hour of trying to schedule a STAT procedure, when finally issued an order to deliver to Radiology, I drove half an hour to wait 30 minutes for any staff to appear. Appearing in time to take someone in who had arrived long after me. When bringing this to their attention, I was told “everyone is different”. Still not sure what that means. My doctors office never did get through to anyone in the Radiology Department... and again, 30 minutes for anyone to appear... an hour later, I’m still waiting to be seen. An hour and a half later, I’m seen by a relatable technician who is seemingly nice however, extremely tired and overworked as she was the only one on all day (13 hours). Step it...