Banner Imaging East Mesa | Mesa, AZ | Broadway Rd. — Local services in Mesa

Absolutely THE WORST customer service EVER! Long On hold times. The phone system and people running it are horrible! PetScan scheduled 3 days ago. They left a message yesterday afternoon to confirm appointment. My husband called them back and was on hold for about 25 minutes then decide to finally hang up.

When we left for our appointment this morning we tried calling them once again, driving from Phoenix all the way out to East Mesa and being on hold the entire drive. Over 20 minutes on hold again. Finally someone picks up. ( Sidenote, she shouldn’t be discussing how little staffed you guys are as an excuse to lack of communication skills) She Informs us that his appointment has been canceled without any notice! . Because of the severity of needing this pet scan, we then offered to pay cash.

She denies us and let us know that we cannot do the scan today no matter what.

I think this is literally the second review I’ve ever stop to write. I can’t believe how disgusted I am having to rely on people like this for my husband‘s life. And it is a life and death situation we are getting pet scans done and your husband is battling stage four cancer and it has just spread to your brain.

This is the part of the medical world is beyond unethical and disgusting. I can’t use the word disgusting enough describing our experience.

If you know that you are facing or possibly facing life changing decisions based on scans, go anywhere else. The last thing you wanna do is put your life in someone’s hands who tells you that the reason the communication is wrong is because they are...

I waited in pain three weeks for my appointment for an ultrasound and when I thought I arrived to the location by GPS I couldn't find it, I called the front desk and talked to Phyllis and gave me directions, and yet still couldn't find it. I then asked two nurses walking around and they pointed me in the direction and I still could not find it. I finally get there after a half hour of driving around, I checked in 10 minutes past my appointment time sat and waited. Phyllis called me up to the desk and told me the technician had cancelled my appointment because I wasn't there 20 minutes before my appointment time, which also was not communicated to me when I made the appointment. I asked why she didn't let the technician know that I was running late because I was trying to find the place while I was on the phone with her and she said there was nothing I could do about it then directed me to reschedule my appointment on Monday when the scheduling line is open. Then as I'm leaving she makes the comment of "at least you know where our building is for next time". I tried calling the Banner customer care phone line to make a complaint, and again I have to wait until Monday to call. I am extremely furious with this medical company I should not have to wait three weeks for crucial testing nor should the snotty comment or the lack of communication have happened. I have had issues with banner before and I will be sure to look else where for my health needs. I have had many incidents with this company before but this situation has stopped the cake. If I could give 0...

She died. My mom was a patient at Banner Imaging East Mesa. She went in for CT scan following a procedure for an abdominal aortic aneurysm 25 days after surgery. It was five days later that her surgeon called on a Saturday night asking that I rush her to the hospital. He was trying to get ahead on his paper work for the week ahead when he read her report. It turns out she had a complication from the surgery, a type A Aortic Dissection. The surgeon later explained that the protocol is for the radiologist to immediately notify the surgeon, which was not done. To understand the Aortic Dissection, every hour mattered because the blood pumping is a serious condition that tears the inner layer of the body's main artery which in her case started just outside her heart and by the time we got her to the ER that Saturday is was ripped down toward her stomach region.

We contacted Banner to make a claim, who pushed it to Rad Partners. The risk manager had to be pursued by me over many months, which to me meant there was no investigation, only an email saying we did nothing wrong. I have handled claims, risk management and litigation for a good portion of my career, so this is an area I am very familiar with. The family has decided not to file litigation, which we could do next month and toll the statute to continue pursuing. Our mission was to preclude others from going through a similar experience, and so instead, we chose to leave this review and remember all the good she brought...