Best Buy — Local services in Mesa

I wanted to buy an item online with two payment methods which cannot be done. So I called the store and was told by a very nice lady and that I could come to the store and buy the item from their location and pay with two different methods. We spoke in depth about what I was trying to do. Including the fact that I was trying to buy a open box item that was not at their store. I was told "I assure you we can take care of that." So after having just got home I got back in my car and went back towards work to go to the store and make the purchase. I was extremely excited. When I got to the store I was told by someone who said he was a manager that he was very sorry but that could not be done. I explained that I had been giving different information and that I had in fact gone out of my way to come to their store and give them this $300. I have never felt so unappreciated as a customer as I did in my experience at the store. At no point did this "manager" offer me any solutions. I heard "I can't", "we can't do that", "that can't be done", "I'm sorry", "unfortunately", "I apologize",. When I asked what can you do to make this right for me as your customer who's giving you a $300 payment after you incorrectly advised them? He had no Solutions other than for me to get back in my car and go to the ahwatukee store which was many miles away. By now it is 8:30 pm and I am exhausted, stores close at 9. I asked if there was any way they could mark down an item, did they have a open box item, could they make an open box item, could they offer me a small gift card for the inconvenience. Everything I asked was met with a no. I almost walked out. Then I asked the manager can I purchase a gift card and pay for the item online with the gift card. He goes "I hadn't thought of that yes you can". I asked if they had any specials like the restaurants where were you purchase $50 you get $5 as I was purchasing a $301 gift card. Again no. If I hadn't wanted this item so much I would have walked out. Never done business with Best buy ever again. That is how upset I am. I work in customer service in quality assurance. I would never allow my customer to feel like they were not valued especially one who was trying to make a significant purchase even after they were misguided by someone on my staff. There is still a part of me that thinks I'm going to cancel my order. I will never return to the Mesa Best buy. This was such a simple action and it would have taken very little to make me feel like my time and my patronage was valued. Maybe it would require a little out of the box thinking. But when the customer has to come up with the resolution, there's something wrong with...

Buyer be ware! Twice now we were surprised by the deceiving sales practices by sales managers at the Southern location in Mesa, Az. A couple of months ago a sales manager helped us to purchase an item. I asked him if Best buy offers discounts for veterans. He said no but that if we became members we would get discounts. I told him we didn't want to pay for membership. He said it was free and that we would get a discount on our purchase and future purchases. Then he proceeded to ask us to submit our SSN. Confused I informed him i did not want to provide that information. He said that was necessary to become a member so I could get discounts. Puzzled i continued to ask why was this information necessary. After going around and around he finally told me it was because we needed to get credit card to become a member! Very deceiving practice! Yesterday we went to get an Otter case for our phone to replace the old one. A sales manager again helped us. He requested to look at the old case which is falling apart. He said we had to order one. We went through the ordering process again stating this was for an Otter case. When we got home I checked the confirmation text and discovered he ordered something else without telling us making us believe he had ordered what we requested. We went back to the store. A regular sales person helped us this time. He said he didn't know how that otter case was ordered since best buy didn't have any at this time and it was impossible to order one! I told him we were told an otter case was ordered but upon checking the confirmation text and the receipt we discovered that was not the case. Our money was refunded. If sales managers are so unethical by being deceitful and offering poor customer service how can employees be expected to be any different? What is worse is that we went to T-Mobile and the sales person told us that Otter offers a life time warrantee. We called Otter and sure enough... we are getting a replacement FREE of charge! Why didn't Best buy manager or sales person didn't give us this information and tried to sell us something we didn't want? Buyer be ware.... employees at this site site on Southern in Mesa Az are...

The Geek Squad claims they'll install items purchased outside of BestBuy but that only applies if it's plug and play...you know, like if you need someone to install batteries in your TV remote for $170.00 a pop. Only to be told you'll need to purchase an additional component-hidden so you can't actually observe if it's necessary of course- so the buttons will work.

After 3 months of waiting for my appointment, to have a car alarm installed, I show up to be confronted with microaggressive comments about the unit, Amazon, and how they'll actually have to do some work on a Saturday etc..They then throw away one of my wiring harnesses and claim it was missing, they don't sell it and thus couldn't complete the installation.

So I've now purchased another wiring harness, which was only about $60 but it's the principal. Don't cause me to incur unnecessary costs when it costs you nothing to just say "no" and return my merchandise to me.

So, if you must use them, and I'd strongly advise against it- save all receipts and correspondence, record a video of your inventory before and at the time you hand it to them. Record your interaction with their employees. Don't leave the premises without checking everything again. They will book your appointment 1-3 months out, which can impact your return window should things not work out. So again, consider other options.

Geek Squad-Don't bother with another PR apology or disingenuous invitation to call you and resolve anything. You didn't ACCIDENTLY withold and dispose of my property. If accepting jobs to install merchandise purchased externally chaps your bum so severely, then don't offer the service. What I encountered at this store wasn't the exception, because I called a Tempe location and spent time going over the unit model, my car etc.. And while I was told it can be done, their tone and line of questioning let on that they were miffed I didn't choose one of their over priced units that didn't have anywhere near the features I wanted. That is the reason I chose this location, in hopes of avoiding another unpleasant experience. Yet here we are. So it's your culture and it's...