Michaels — Local services in Mesa

Terrible customer service , I waited in the back by the pens,markers , colored pencils, paints , etc .. for help because I was interested in buying items that were locked up. After being there for about 30 minutes, not one person came to help. I picked out a few that were available and on the shelf and on my way to check out I got a phone call and it was an emergency and so I had to leave promptly so I set the items down instead of purchasing them and on my way out the door and employee came running out publicly humiliating me. She yelled at me in front of customers and other people in the parking lot at the top of her lungs "if you're going to steal from here then you better not come back!!". It would be one thing if I was a thief , but I am far from that ! I shop at Michaels a couple times a month and purchase everything. I've never in my life been accused of stealing from a store so this was very humiliating , being a lot of people heard it. I had a $200 budget that night and I didn't get to spend any of it because I didn't get help for the items that I needed and then I had to leave promptly because of a family emergency. I don't think I'll be shopping at Michael's ever again! and on top of that I called the store to confront the situation because I was so bothered by it. The manager I spoke to was very unapologetic, full of excuses, crass. I didn't even get an "I'm sorry". I feel super disappointed because Michael's is one of my favorite stores to meet all of my craft needs. Well...

Ehhhh... This visit was definitely nothing to wire home about. The first employee we encountered wasn't very knowledgeable about what they carry although he was stocking shelves and he wasn't very happy about us inquiring about products at all. I utilized the motorized cart because I am 6 months pregnant and due to the nature of our visit was expected to browse the store for an extended amount of time. It seemed that the employees and even some of the other shoppers didn't appreciate my use of the cart. There weren't very many employees in the store and the ones we did see weren't inviting or inclined to ensure we could find everything or did or didn't have any questions. Needless to say after about 45 minutes we left with minimal supplies because we didn't feel welcomed. Although we intended to purchase all of our supplies we decided to take our business elsewhere. Possibly a place that preferred we spend our money rather than leave with it. This location didn't seem to care what we did with our money as...

I absolutely love Michael's, however my visit yesterday was rather disappointing. Me and my boyfriend were looking for adhesive letters and passed 2 associates standing in the middle of the aisle and talking who were absolutely no help. They were 2 older women more interested in gossiping than helping customers. This was further proven when the poor girl up front was left alone to handle a very long line. I stood in line for over 10 minutes easily and neither one of the chatty cathys felt like coming up and helping ring customers out. I thought about leaving multiple times. The young woman up front deserved props for doing her best to get people out the door with their purchases. Her work ethic was night and day better than the gossip gals in back.

Honestly next time I'm going to put the items I picked out back and go to a store where employees are actually interested in doing something other than talking...