Cloud9 Metropolis — Local services in Metropolis

I spent 50 dollars on a reusable vape device at this store the battery on the device was defective quit working within the first week. When I went to return it the store manager said it was the contacts on the cartridge and cleaned them so I left still knowing it was the battery when I returned they looked at it again when she was satisfied it couldn’t be fixed asked if I would like to purchase more pods for the broken battery and try that, or would I rather upgrade so of course I was thinking upgrade assuming it was just a small difference maybe 10 bucks more with the credit of the not working return, so we went to check out and the price was not discounted at all. Another words instead of telling me up front I got ripped off and enjoy your broken device she wasted a half hour of my time for no reason. The girl is really sweet but not very considerate of peoples time, cloud 9 return policy is trash. All there stuff is over priced and I’ve bought vapes at run down convenience stores that didn’t work and they have always Atleast exchanged. I won’t buy anything else from these scam-artists. If it was on me that it broke I would take my 50 dollar lick and not say a word, this device was defective. I tried calling another location to talk to a different manager and it was the same trash response we took your money get over it basically…. At the end of the day cloud 9 is a terrible place to purchase a vape over priced and don’t stand behind their products or...

I was just in this place and they over charged my girlfriend for a vape mod then when got in the car and the vape was broken. We immediately turned around (hadn't been gone 30 mins) went back and the wouldn't exchange the mod for one that worked. AND had to argue with them to AT LEAST GET THE FREAKING MONEY BACK THAT THE OVER CHARGED US FOR! Absolutely pitiful customer service. It's July 4th and I'm a disabled MARINE CORPS VETERAN. Thanks #CLOUD9 for NOT supporting our veterans on the 4th of July. Will never shop here again.

And... posted this on there Facebook page and the blocked me and removed my comment. Great business practices.

I JUST SPENT OVER $100 DOLLARS IN THERE, I have been going to #CLOUD9 for YEARS,...

Was passing through town and bought a geek vapes z series tank a few months back. Was issues from the start, sent email and tank to geek vapes, they confirmed it was fake. Seals leaking atomizer short ect. Buyer beware. 50ish bucks down the drain but thankfully geekvapes took care of me. On receiving new tank was very obvious the build and...