Palm House — Local services in Miami Beach

Think of a company, they make us feel so insecure; we made a request 3 months before our wedding, a simple request. A piano, that's all. This company made us pay 1000 dollars for this service. The piano was moved out of the hotel hall, dusty, out of tune, without a speaker connection, for 1000 dollars. It's supposedly our job. We stayed at the hotel for 2 days after the wedding and the piano was standing outside in the rain like a stray dog ​​with a tarpaulin on it. We have the pictures. Let's get to the point. This company told us to find someone to tune the piano 1 day before the wedding. In other words, the bride and groom will work on the piano 1 day before the wedding, they also took 250 dollars in return. Now this was a lesson to us and this is nothing more, we realized that this company cannot be trusted and paid an additional 7 thousand dollars to another organization company. The deficiencies experienced at the wedding are endless, but let's get to the company's accusations against us, there were so many organizational deficiencies at the wedding that everyone was at the last stage of their patience when the wedding cake was cut. They didn't even put out a knife and fork to cut the wedding cake. Let's get past that, we cut the wedding cake somehow, this time no one was handing out the cake. At least hand out the cake, people are looking at us while we were saying we were in charge of the cake, they turned the incident around and said they threatened us with a knife, and they are not ashamed of it. In other words, they are nothing but a group of people who have come together under the name of an organization company and have no idea about the incident. On top of that, they are liars and they try to victimize themselves by lying and saying that they came to us with knives for the organization they couldn't do. Don't ruin your wedding by working with such a company. A person named Melisa can only use such a beautiful location so badly and rudely. She can be so disrespectful and irresponsible. There is nothing beyond that. She will get on your nerves by giving you answers as if she is doing you a favor for the money you spent for the wedding. She is such a person who does not fulfill the service she is supposed to provide in return for money and acts like an arrogant person. The company invites you to a trial dinner, let's say you go and don't like it, what happens? they charge you the same amount (even if you don't like the food service) $4,000. Now let's say that's okay, you paid another $6,000 for the food. You went to this trial dinner and paid $100 per person and didn't like it, but the service that was provided to you was silver. But the forks and knives served on the wedding day were plastic. This is not a joke, this really happened. When all the guests said the food was great but they couldn't eat it because the forks and knives were plastic, you paid $4,000 to this company even though they didn't serve you, and you paid $6,000 to another company for food service. After all, this company embarrassed you on your wedding day with plastic forks and knives. This could just be a conspiracy. A sane company wouldn't even take responsibility for such a situation and would accuse the bride and groom of being irresponsible. This is a crime. It goes beyond not doing their job well. This company should be investigated and shut down...

Part 1 of 2 My now husband and I just got married at the Palm House on Saturday April 30, 2022, and I have to say this experience was a nightmare from start to finish. If we had to do it all over again, we would've cancelled and went somewhere else that was more responsive. The only reason we stayed at the venue is because The Palm House is very pretty, and the atmosphere sold itself. We had a HARD time communicating with Melissa throughout this whole process and as some others on these reviews mention she have a non-caring, nonchalant, and non-customer service attitude. We made our initial agreement and down payment in July 2021. Our second payment was in October 2021. We had to reach out every single time to set up meetings with Melissa to talk about our wedding because she never reached out. The only time she reached out was to remind us about the payments for the wedding. Every time I would try to go over specific details about the wedding she would say “oh you have time” or “we have done this many times before you would be okay”. We told her many times we do not like to do things last minute and our wedding showed that things were planned last minute. We started on our decoration and food selection on February 22nd and our wedding was on April 30th. The only reason why we were able to start this coordination in February is because we set up the meeting. On February 25th I sent an email to Melissa stating that the wire transfer for our third installment did not go through and asked for the correct information. I got no response. I sent her the same email March 1st and still did not receive a response. On April 19th, Melissa finally responds asking for the final payment and that her records show that I never made the first two payments. Luckily, we keep our records and were able to prove that we paid and confirmed our final payment. On the day of the wedding, it was apparent that the things we asked for were ignored. Starting with the ceremony, we asked for half-moon shape for the chairs and that was not done. The chairs were set up like a church ceremony with rows. As for the reception, we asked many times for 2 long tables, and they gave us 8 short tables. I gave Debbie, whom is Melissa assistant, the seating arrangement for the day and they had our parents and bridal party at the exit next to the bar and DJ instead of sitting by us. They stated our guests were a “bit much” (I guess because our guests were moving their names which messed up their food placements) BUT our guests were moving their names to match the seating chart that was displayed at the entrance. They also stated our guests eating extra plates which was untrue. The one person that ate an extra plate was one of our guests who wife who did not come. He had every right to eat his wife’s plate. The last thing that was just ridiculous was our cake. Our guest thought we were going to Italy for our honeymoon because the cake was completely leaning and looked like the Tower of Pisa. Even our photographer and videographer were laughing at...

I just had my wedding at Palm House over the weekend, and I cannot recommend it enough. The venue, the team, everything. For background, my (new!) husband and I are Miami Beach locals who wanted a small, boho beachy wedding and when we toured Palm House last year, we knew this was it. For reference, we had 80 people at our wedding, and we did our ceremony, cocktail hour, and reception across both the little palm, and big palm (we did NOT do the beach - I didn't want to worry about any potential hiccups with wind or the fact that it is a public space, so being ASIDE the beach in the palms were perfect for us!). One of the best parts about Palm House is that it is attached to a hotel which is PEFECT to use as your room block for guests (which we did, and for ourselves!), making it super easy for everyone to enjoy a vacation in Miami, but also the ease of being right where all the fun will be. Our guests LOVED this! From Day 1, Melissa and Kim were extremely helpful with all our questions, which was key for us because we did NOT have a wedding planner - everything was on us! The months and weeks leading closer to the wedding when we had to start finalizing tasting, decor, run of show, and all the little things, Kim (point person/coordinator!) went above and beyond - not only was she super responsive on text, but she was always open to having me come in person to walk through things together. Three weeks before the wedding, we spent almost two hours together going through things, and finalizing the decor - it was so much fun! Speaking of decor - I attached the pictures because one of the best parts was that decor was INCLUDED in our pricing. This is unheard of...AND, its stunning. All of the gorgeous flowers (best quality fake/dried flowers I have EVER seen), table signs, and linens are from them! We of course provided our welcome sign and favors, etc., but Kim was super helpful with volunteering extra baskets, etc., that she had in her decor closet to help tie things together. She truly went above and beyond her role, which I GREATLY appreciated since like I mentioned, we were our own wedding planners! For the wedding weekend, Kim was also able to get us early check in (which is never guaranteed, of course, but she did EVERYTHING to make it happen and it worked out!), which was SO helpful to get settled. Our setup and ceremony started on time - we had zero issues. This is definitely attributed to having a run of show prior that we went through with Kim and our vendors (DJ and photographer), so everyone knew points of contact and exact timing on things - which is key. Also, myself as a bride made sure I was on time, ha! The setup was just incredible - our guests keep texting us about how they felt they were transported to Tulum!! I can go on about our experience forever, but I'll start to wrap it up. I will forever be grateful to the team at Palm House for executing the BEST day of my life perfectly, and we can't wait to do future...