Royal Enfield Motorcycles of Miami — Local services in Miami Springs

I was actively looking to purchase a Continental GT 650 from this dealership and they’ve absolutely lost a customer for how they handled the situation.

My first visit to the shop I spent 40 minutes walking around looking at bikes, and not a single person approached me. I then reached out to the sales team and spoke with Humberto who was nice, if a bit slow to respond. Unfortunately, when I reached out to set up a time to purchase the bike, he was out of town with no heads up, and the shop passed me over to a man named Frank.

Frank displayed some of the most unimpressive customer service I’d ever seen. After being assured by staff that Frank would have all the pertinent information about my bike, he proceeded to fumble every step of our interaction. I asked for out the door pricing for my bike, he sent me information for a scooter. I had to remind him of the item I was looking for. When I asked about test rides, he deflected. When I asked about matching pricing, he deflected. I asked to receive a phone call to discuss the pricing, and was blown off until I reached out the next day. When he did send me the info, it did not reflect any of the pricing conversation that I had with Humberto. And when I mentioned this, he told me to wait till the follow week instead of making an effort to accommodate. This was deeply disappointing, and I will be taking my business for both purchasing and maintenance to a shop that understand the value of...

Royal Enfield Miami is the all new Royal Enfield Motorcycles dealership in Miami. Awesome experience, great team, awesome service, large inventory, new Royal Enfield motorcycles, pre-owned motorcycles from premium brands ans all the appael you might whant is availagle on inventory. Visit Royal Enfield of Miami 100% recomended. thumbs up for...

Terrible customer service and no appreciation for the customer. I was ready to pay full price for a bike in cash and literally left because of the attitude of the management and personnel. Royal Enfield should really find another dealer that matches it's...