Miami Ace-66 Hardware — Local services in Miami

Went in after a drop light and a rough service bulb. These are common items that most home improvement people have used. Had to speak to 3 people before I found someone who knew what a drop light was and no one knew that a rough service basically could mean commercial application. No one even knew they carried the commercial bulbs, I had to find them. I would not expect everyone working in the store to know every term, but when told what it is they at least should know where the item is or about where it is. Training should get them familiar with the store and where everything is, it's not that big of a store. I will say that all 3 people were very nice and tried to assist. The older clerk finally helped me but the younger ones need some training. In retail when someone asks for an item you should take them to the item not just point to an aisle. That's good customer service. Keep up the friendly people Ace, but just train them a little more before releasing them to assist customers. Just my...

Well first off did not like or appreciate the childish sign they have in their store and then once I mentioned it was childish of them to act like they have towards their new neighbors they ended up getting rude and a bit hateful when we were trying to get new keys made... Now the ladies up front they were nice and very polite when we were checking out and appreciate people like that but honestly think the sign should be taken down and if they have problems with their new neighbors then don't take it out on everyone else especially those that work there take it up with the owner or ones who built the place not the employees that work there or/and their families... Because of that sign it why getting such...

Needing to get some paint for a bench and wanting it to be as close or similar to the color of the door- I'm holding about 5 color swatches when Associate Kee assists me and...get this: picks a color I did not even have as a choice! Sidenote: it worked beautifully! He smiled, and was so helpful and knowledgeable. As the paint was mixing, he even found me several aisles over and continued to assist me with the correct velcro choice I was in need of. I'm always impressed with the helpfulness I receive at Miami's ACE -66 Hardware but this young man went above and beyond to ensure I got the right products and definitely exceeded my expectation. Great store and...