The Root & Bark — Local services in Miami

Alex needs to work on his anger and attitude. I went into this salon with such high expectations and I really wanted to leave a good review but because of how Alex handled me I am leaving a negative one. I went into the salon wanting to go all blonde. I even showed a picture of what I wanted and Alex seemed like he understand what I wanted so I trusted him. But there was some miscommunication on both of our parts and we BOTH should’ve made sure we were on the same page before continuing. He gave me highlights instead of all over color WHICH IS FINE even though it’s not what I wanted. THAT is not why I’m leaving this review. I’m leaving this review because during my session he had a nasty attitude. (I don’t know if he was having a bad day but regardless I should have NEVER been treated like this). 4 hours in I realize he’s leaving a lot of my natural hair out and I was concerned that maybe I wasn’t getting what I thought so I simply asked him what the end result would look like. This was while he was in the process of removing my back foils. He snapped at me and said “ what did you think you were getting? I’ve been working on your hair for idk how many hours now and we discussed in the beginning what you wanted and if you don’t like it then you just don’t like it and it’s whatever. We can stop now if you want (my hair wasn’t even half way done) ” HES SAYING THIS WHILE HE IS YANKING AND I MEAN YANKING THE FOILS OUT OF MY HEAD. It literally hurt and I told him I just thought I was getting all over color like the picture I showed and that I wanted to continue and I wouldn’t be mad. & I’m not mad at how my hair turned out, was it what I wanted? NO. But does it look bad ? Again no. IM MAD BECAUSE OF HOW HE REACTED AND TREATED ME AND MY HAIR. We didn’t speak at all for the next hour or so and then towards the end he tried to be all nice as if it would make up for his attitude and aggression. He never once apologized for his behavior. I honestly was scared to say anything else to this man. I was the only one in the salon and he still had my hair in his hand. I even debated if I wanted to write a review but I woke up this morning and my head is so tender from how rough he was being with me. I understand he might’ve been frustrated after putting in so many hours. & that’s why I take part of the blame on the miscommunication because WE BOTH could’ve said something in the beginning. BUT THAT IS NO EXCUSE TO GET PHYSICALLY AGGRESSIVE WITH YOUR CLIENT. I almost cried because of how I was treated.

Like I said in the beginning I’m not mad my hair isn’t what I wanted. I am disappointed but not mad because it still turned out looking good just not like I expected. & I am a pretty easy going person so yeah I’ll rock something new but I am not going to sit here silently about how I was abused at this salon. He may be a good hair stylist but his attitude isn’t. I can’t speak for the other employees that work here but I will NEVER go back here to give them a chance.

I would go straight to the owner but they’re friends and I doubt anything would happen to him anyways. So I’m leaving this for the public.

• this is an update to my review. The owner of the salon, Danielle has contacted me about this situation. She has told me that she has had a serious discussion with Alex and is taking the necessary action. She has been extremely understanding and kind to me over this and I will give the salon another chance because I do see it’s potential. * I’m changing my rating as well because I do not want Danielle and her salon to suffer because of one persons...

Thank you so much Danielle. I was looking into hair salons that would allow a walk-in when I first found Danielle. I called a lot of places but ultimately Danielle’s customer service right from the beginning immediately drew me in. Unlike all other hair stylists I’ve been with, she instantly gave me reassurance and made feel comfortable, from just a phone call!

When I went to Root and Bark, I fell in love with the wholesome, organic, clean and beautiful vibe. Danielle was welcoming and wonderful. She took the time to see what I wanted, which in my first appointment were curtain bangs. She took into consideration the way my hair naturally falls, and really showed attention to detail. I loved the cut and the way my hair blended perfectly with the bangs. I received compliments from Day 1. Meeting her and seeing how much time and effort she gave me and my hair, I finally felt like I found my lifetime hair stylist!

I had been wanting to lighten my hair for many years, but was very afraid due to negative experiences in the past. I booked my second appointment for a consult with Danielle and was super excited! She took a look at all the pictures I showed her, and she gave me her honest feedback. My hair is naturally black (in the sun, it casts shades of blue with how dark it is) and I wanted to go for a rich, brown with red tones. I really try to prioritize hair health, so when Danielle told me that we could reach the color without bleach, I was very pleased.

It was such an amazing experience - all from the beginning with aromatherapy, to the coloring, and cutting, all to the end. My hair came out to a beautiful color and my cut is exactly what I wanted. The entire time, I felt comfortable and at peace, which is very different than the times I have sat anxiously in other salons. I felt like family/friend rather than just a customer. Words really can’t express how thankful I am for Danielle. Danielle, thank you so much for who you are as a hair stylist and as a person! I appreciate and am grateful with how special this experience felt. I’m so excited for all my future hair colorings and haircuts...

I love going to my appointments at Root & Bark! Alex is always on time and he won me over from the first time I sat on the chair and he started massaging my scalp! He uses natural essential oils that smell amazing. I look forward to it with each appointment because it’s such a nice relaxing way to start! I love that they use such great quality products. The only reason I first drove to the beach from Kendall was because they use products that don’t have all the harmful chemicals you find everywhere else. And they work beautifully! I’ve been going to see Alex for about 7 months now and my hair looks so much healthier. It’s slowly getting stronger and thicker and I’m so very grateful for finding Alex! Both Alex and Danielle are beautiful people with so much positive energy that you feel the minute you walk in. It’s a pleasure to spend time there regularly and I feel good knowing I’m doing so much better for my hair and health!

Organic Keratin Treatment is...