L'eggs Hanes Bali Playtex — Local services in Michigan City

Worst undergarment store EVER. In mid August, I bought some black nylons. I thought they were the right size, but they were one size too small. I went back to the store in early September to return or exchange the product. The cashier was rude and insincere. She said we can't take the nylons back because it's open. She told the guy in front of me, he can return any of the merchandise back if his wife didn't like it or it didn't fit. The guy's wife has to open the merchandise in order to try on. She's lied to the customer. I told my boss what happened. She told me to give her the nylons and she will try to return it. She talked to the manager/owner of the store. The owner said because of the corporation's policy she can't accept opened merchandise. She told her to call the company and complain. I called the corporation and explained the issue. I said Hanes outlet store to the representative. She asked me if it was the one in Michigan City. I told her yes. I guess the outlet store has been giving them issues. The lady on the phone said that's not their policy. The store probably made it up. Corporate excepts returns or exchanges. She said, I can return the opened bag of nylons to corporate. The owner of the store owes my boss and me an apology. I don't get how the store...

I have always gone to this store whenever I needed a exchange or refund and never. This store is almost an hr away from me. I when in there bc I wanted to exchange 2 of the bras I bought from there website. When I arrived the woman who was gonna do my exchange said she could only do a manual refund. I explained that I didn't want a refund just an exchange she proceeded to do a manual refund. The she sent another employee to try and locate the bras I was wanting to used as my exchange bras. Needless to say they don't carry the bras I was looking for and rather then offering to see if they could order them for me the manager just said there is nothing else I can do for you but you could try one of our other outlet stores they might have a bigger selection. That is not what a customer wants to hear after they have spent their time and gas to drive out of there way. So now I am having to wait for my refund which will probably be a week or longer. I will never visit this...

Very helpful staff. I needed socks for my husband; type of socks were white crew; not tight, not narrow even though he has narrow feet. I brought a sock to compare. yay. the employee helped me find a package that should be fine. The labor day special is buy one get second...