Verizon — Local services in Middle Township

If I could rate this store 0 stars I would. I had the worst customer service experience in my life at this store. During my grandmothers first trip to this store, Rafi scammed her into upgrading to a phone that she did not want. He also told her to add the hum device to her car because it did not cost anything extra. This was a lie. He took advantage of her age. I decided to accompany her on her second trip there to work out the issues. Upon our second visit the same sales person named Rafi was yelling at my grandmother. He was arguing with her because she wanted to switch the phone he originally gave her. After going back and forth, explaining to him that at this point it did not matter what he thought, what mattered was that my grandmother, the CUSTOMER, was leaving with the phone she wanted. He then refused to sell her a phone and stormed in the back of the store and began slamming things around. Never in my life have I seen a customer service representative treat a customer with such disrespect, especially to an elderly woman. We gladly left this sad excuse of a version retailer, called customer service got credit for the inconvenience Rafi caused and made our way the Verizon retailer on New Jersey Ave in Wildwood. We were treated with upmost respect and had an amazing experience with the sales representative named David at this store. Bottom line: DO NOT GO TO THE VERIZON RETAILER LOCATED IN RIO GRANDE NJ in the shopping center, especially if you are an older person. They will take advantage of your age and scream at you. Verizon, you should give David at the New Jersey Ave store in Wildwood NJ a raise. If it was not for him I would have made my grandmother switch cell...

Overall experience/prices are good. When I got my phone (in-store) i was given the best deals and had answers to every question I had. Online chat is a different story though. My significant other and I had to talk to a total of 5 different people to get an answer on how one of the promotions worked. We signed up for the home internet Xbox series X deal (where you get a Xbox and a $200 giftcard) and when we asked how to claim it we were told... Person #1. You will get an email as soon as you set up your internet. We set up the internet and don't get an email. Person #2. P#2. I don't see a promotion for an Xbox. You must've sign up for the echo show 10 deal. Me: No we didn't sign up for that. Then tried to argue that we did. Switched to the next person. Person#3. P#3. You only get the Xbox OR a $200 gift card. Me: No, sir, you get both when you switch. P#3 I'm not seeing it, where did you find it? Can you show me where the deal is?

Anyway, it was more of the same with the next two. I went in the store for a new phone and decided to ask someone there. " After you set up your internet you call the customer service line and let them know that your internet is set up and you are ready to receive your Xbox. It should take some time to get to the house though" I don't see why someone who deals with phones 95% of the time would know exact what to do and 5 different people that deal with customer complaints about deals wouldn't but...

It is amazing when I read the reviews regarding this store and the great experiences that all of the buyers had and how their vacations were saved! After you purchase from this store, and they set you up with their phones they wash their hands of you. I bought an iPhone 15 here in October and our family has a Family Plan with this store. My iPhone for business has been malfunctioning for 2 weeks. I took the phone back to the store where the customer service rep could not help me. He had me call 611. I was on with customer service twice and they explained that there was a problem with the phones and Apple has not addressed it yet but that I was not the only one. They agreed to send me a new iPhone 15. When I received the iPhone 15 it was not loading properly to send my information over to the new device. I took it back to the original store where I purchased it (Verizon in Rio Grande). I was told by the customer service attendant that he could not help me with the set up otherwise I would be charged a fee. There was nobody else in the store at the time for him to walk me through a few steps. This store will be happy to sell you equipment, but they don't back up any of the products...