Healthy Pet — Local services in Middleton

The management of this place is a disaster. It was expressed to a manager I had a pet I was being forced to give up and was looking for a new home for her, I was told that they would be happy to take her. After another week of searching for a home, I decided it was right to surrender her at Healthy Pet because I knew she would be loved and cared for there. When I brought her in, I signed and dated a release of ownership, and left feeling like I had done the right thing in the interest of my pet. 30 minutes later I was being told that I legally have to come back and get her because she doesn’t have vet records, which were never given to me when I got her in the first place. I go back, re-read the agreement I signed and note that under the agreement and per elements of contract, legally, this animal is not mine and no where in the agreement does it say anything about records. The MoD calls the owner who then comes to the store thinking for some reason that I wanted to take her back and then proceeded to attack my fiancé and I saying that I’m causing him headache and that I don’t care about the animal because I mentioned that upon signing the agreement, re-homing her was no longer legally my responsibility. The miscommunication between the management is not on my hands, that’s the company’s own internal control issue. Yes, the manager never should have said they could take her, but to the extent of communication and the agreement made between myself and the representative of Healthy Pet that I worked with, Healthy Pet was happy to take her for me. The situation was handled poorly by the owner in his inability to take accountability for the miscommunication and the employees not being trained properly. I will not bring business here nor do I recommend...

I was told my ferret could be “donated” here, I brought her there under the impression she will be loved and cared for until she found a new home. 30min. Later I get a call saying I need to come get her and that I still own her. I signed a paper releasing her to them. I come back to come get her and they say “no” and that “I don’t love her” I can not keep her, she’s an escape artist and upon from being worried about her getting into things she has gotten out of the apartment and the landlord said that can’t happen. So the owner starts insulting me and my fiancé and saying we aren’t good owners and we never should have taken her there when the manager reached out and said they will “happily take her.” So here I am knowing my Pearl is in bad hands and there isn’t anything I can do about it. This review is to warn people who are in tough situations and can’t keep their pets. Don’t bring them here thinking they will be cared for and loved until they find a home. My sweet girl is now stuck there. The owner is a nasty man, employees were clueless on the donation process. He said they aren’t a shelter and we shouldn’t have brought her there yet they have a folder of dozens of copies on animal release agreements. Terrible business I will NEVER recommend this...

Wow!!! This place is awesome. I was in a bind coming home from work finding out my puppy went into heat. The two staff members greated me when I first walked in and directed me to the dog diapers and cleaning supplies. I usually shop at another holistic pet supply store, but Google alerted me to this place. My first impression was woah they have a lot of stuff in here. But in a good way. It looks like a pet paradise, so many toys and treats to choose from, the dog bakery... Was so cute, and then I saw they sold animals... I was a little iffy about that, but you could tell all the animals were well cared for. I love how big of a selection they have for dogs big and little. The fact that they are family owned and not a chain store is one of the best parts. I highly recommend this store for anyone looking for unique pet items as well as a welcoming environment. They definitely have a new...