I've been a customer of Unreal Vapors in Middletown for about a year and a half and I've never had an issue whatsoever with "poor" service - everyone has always been friendly and helpful enough - but today, I had an exceptional experience. From start to finish, Rocco went above and beyond to make sure that I was purchasing the right equipment for my specific needs (I'm an idiot who has broken like 30 Vapes in 18 months, so I needed something on the tougher side). He was professional, affable, and extremely knowledgeable. He relayed all of the nuances and characteristics of the product I was interested in purchasing without being too techy or dry. Rocco also pointed out to me that I had reached my point goal (Unreal Vapors has a rewards program), so I was able to get a 120ml bottle of their house brand juice (Goblin..he said it mimics Hi-Ci Ecto Cooler, which was the coolest thing I've ever heard anyone say about flavored nicotine) for $10. Needless to say, I highly recommend the place - especially, after...
Read moreA great one stop shop for vape enthusiasts. The staff has always been very friendly with top notch customer service every time I visited for the past 3 years. They are extremely knowledgeable about the equipment they sell and very accommodating when helping you choose your machine or vape juice. The options for machines and accessories is massive and reasonably priced ranging from 40$ starter kits to 200$ exotic models. The store also provides a bar like area to test vape flavors from a 6 page menu, with both store supplied and out sourced vape juices. They are constantly adding flavors to try, and almost always have sales on various vape juices of different strengths. Ask for "Daktoa" - he's one of the best :)
There is a policy that prohibits children under the age of 18 to enter the store. One day while I was there, a sales rep stood out side with a customer's young daughter and talked with her so that the customer could run in and get a quick refill order....
Read moreThis place made me rather uncomfortable today. it seems that this place isn’t too keen on people of color in their establishment. I’m a 40 year old white man, walked in with my 21 year old interracial son coincidentally at the same time 2 black guys walked in. We were bombarded immediately that if we didnt provide our ID upon entering the store “you have to leave now”. Very blunt. No chance to even provide the id before being threatened that we’d have to leave. I’ve been in that store numerous times (alone) and was never requested my Id upon entry let alone when I made the purchase. I know the law is you may have to provide your Id and I have no problem with that, but the employee (with way too much make up on) was not welcoming at all, and the vibe was weird. One of those you had to be there moments to understand. Will never return and I hope you choose another...
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