Mattress Firm Middletown — Hotel in Middletown

I recently had the pleasure of working with Richie Zerouali at Mattress Firm, 512 Middletown Warwick Road, Middletown, DE 1970, and I am delighted to share my experience. Exceptional Service: From the moment I walked into the store, Richie Zerouali greeted me with a warm and friendly smile. He was incredibly attentive and took the time to understand my needs and preferences. Knowledgeable and Professional: Richie Zerouali demonstrated extensive knowledge about the products and services offered. He patiently answered all my questions and provided insightful recommendations that perfectly suited my requirements. Personalized Attention: What truly stood out was the personalized attention I received. Richie Zerouali went above and beyond to ensure I felt valued and comfortable throughout the entire process. His genuine care and dedication made a significant difference. Smooth and Enjoyable Experience: Thanks to Richie Zerouali, my shopping experience was smooth and enjoyable. He handled everything efficiently and made sure I was completely satisfied with my purchase. Highly Recommended: I highly recommend Richie Zerouali to anyone looking for exceptional service. Richie Zerouali professionalism, expertise, and friendly demeanor make him an asset to Mattress Firm.. Thank you, Richie, for making my experience truly...

After getting rid of a mattress that I was so excited about because it was too firm I ended up back at square one. I went to Mattress firm and tried out many mattresses with my family but ultimately I still was unsure of the best fit for me. Jason didn’t pressure me to decide right then and there and we communicated through the week about a good time to come back and work with him. The next time I came in about a week later Jason and Dom remembered me and everything that I had mentioned that I was looking for. I was in the store back and forth between mattresses and they were patient and very helpful until I came to a decision. After making the decision getting delivery set up was so easy and they made sure to make sure that I had everything i needed. Even when I had to change my delivery date I had no issues getting connected and the matter was resolved in a timely manner. My mattress was literally just delivered and I am beyond thrilled with the choice I made. Without Jason and Dom, I don't that I would have been this content and satisfied with the outcome. Overall, this was one of the best experiences in customer service that I’ve ever had and I have already recommended friends and family for when they are ready to begin their mattress...

I called this store inquiring about the sale they were advertising. I spoke to Richie the manager and told him that I wasn't sure what I was looking for but I wanted to test the mattresses out. He agreed that would be best. My wife and I went into the store the next day and were greeted by Jason who was extremely helpful. Richie came out from the back, introduced himself and I immediately recognized him saying "I spoke to you last night on the phone" we laughed for a min and proceeded to discuss what my wife and I were shopping for. We tried so many mattress before we found the right one for us. We still weren't sure about a few things but Richie was very patient and understanding. We went home, took some measurements and came back to the store ready to make a purchase. Not only was Richie patient and understanding while we went home to double check some things, he was also very kind and generous. The discounts and services (YES MORE THAN ONE OF EACH) that he gave us was truly remarkable. My wife and I couldn't be happier with our purchace. The service, atmosphere and professionalism...