Gil's Appliances — Local services in Middletown

The shop is great. The sales people are great. Just had a difficult time being sold essentially a lemon GE dryer and then trying to get a it replaced with a new one. We were informed that GE policy indicates that a qualified GE repairman had to come and asses the brand new unit, 3X. Well, I don’t understand how a brand new dryer would need to be serviced…and actually have parts replaced? And two parts were replaced. So, over the course of a busy Newport summer, (being a FT worker as well as a BnB owner, this was a heap of wasted time) a qualified GE repairman came 3X to service the lemon, replace parts (with service times between 8-12…and when you work a FT job on top of a side business, = 1.5 days of work) only to be informed that GE had changed their contracts to 4 service calls, before possibly deeming it a lemon. The Gil’s staff was not informed this was a policy change by GE until after our 3 service calls. In the end, a total of 4 service calls were made = 2 days of FT work missed. Eventually, a new LG dryer was purchased BUT I will never recommend a GE product nor will I ever purchase a GE...

I want to start off saying that the person I worked with at Gil’s made the entire experience a 5-star experience. I walked in and didn’t feel like I was dealing with a sales person who was trying to sell me on anything. He was just knowledgeable and that’s what I needed. He let me explain my situation and my preferences, and he gave me options. I bought our washer the same day because I felt equipped with all the info I needed to make a good decision. The price beat out Lowe’s and Home Depot because unlike those two, Gil’s offers free delivery, installation, and haul-away. This saved us a few hundred if you can believe that! I want to say a big “thank you” to Jake for making a daunting experience, a lovely experience instead.

You won’t regret shopping at Gil’s, I know I don’t.

(I swear not being paid for this review. I just really like to applaud great service when I see it, because there are places that...

I had been looking at an induction range and went to Home Depot. They were having a special savings on the day that I went, but they could not deliver for three weeks. I then went to Gils and they were able to match the Home Depot price and deliver it within a few days. I spoke to Jake, who was very accommodating and the delivery people who set the stove up, did it very quickly and very professionally. I couldn’t have been happier with Gils and I would certainly go back there again. They met me more than halfway and were very professional. I highly recommend Gils for any appliance that you might be...