Smoke-King Tobacco Outlet- VAPE- HOOKAH-CIGAR-- KRATOM (MIDDLETOWN) DE — Local services in Middletown

I went in to buy me a drink to quench my thirst! 7/12/2025. I was denied service because the Young man stereotyped as trying to get change for the laundromat! He was very aggressive in tone when I told him to not profile me. I even stated that I have nothing to do with what happened there. I then asked can I buy the drink? He became even more aggressive when I asked the price because I did not see it. I proceeded to hand him my $20 bill and he went back hollering about you are going to listen to me.. I took my money and I said I don’t want to shop here and I am glad I recorded this encounter! I asked for a business card and was denied the information. I asked for the owner and he was very nasty! I proceeded to the grocery store a few stores down and made my purchase.

To the young man who works at the store around 1216pm on 7/12/25 Learn some customer service and stop assuming everyone is coming for change for the laundromat mat. If they are at least they bought something to help pay the wages and bills of your business.

I was curious of what the climate was like at the Laundromat between your business. The results: Manager said They are very rude. She also stated thy should be happy someone is purchasing something. Customers in laundromat also stated they have been treated badly and rude by said employees there and refuse to use their business ever. They go other places to buy their cigarettes’s play lottery numbers or just a beverage. One lady even stated she was called out her name. As a Black woman she was hurt by the words and demeanor coming from said business. I gave her information to submit a complaint for discrimination from the orgs. I volunteer for. My heart hurts for her.

You will never get my business again. Another thing I noticed is that anyone who gave you 5 stars you responded to. However those who have a bad experience you ignore. That goes to show that you care about the money more than the customer. SMH good customer service and product is what make people continue to shop there! Seems like I need to take this a step further! I am not okay with how the young man spoke to me! As a Blck woman as a Sister as a God mother Your words were very degrading. Just glad I have many things in my tool belt to take action. This video is all I need and making sure it gets in the right...

I've been coming to this store regularly for the past 4 yrs and always received exceptional customer service and even have a rapport with some staff members. However it's a new tall thin young guy that is very rude and unprofessional that works there. Today was the 2nd time he has talked to me in a disrespectful manner. Every time I ask to speak to a manager he conveniently says they are not available. There will not be a 3rd time. I can spend my money elsewhere that values...

The only place I will go to in Delaware for all my smoke needs !! Not only do they have the most beautiful pieces that are reasonably priced but literally ANYTHiNG I am ever looking for smoking wise i can find there ! They have the dopest snacks and drinks . Even crazy imported Asian snacks !! Not to mention the most friendliest staff that are very knowledgeable. Alex is by far my favorite! Treats you like he’s known you his whole life ! I always leave with a smile on my...