The Hitching Post Tack Shop — Local services in Middletown

By far the best customer service I’ve ever received. I was in a rush to purchase simple black leather gloves for fox hunting, the first meet fast approaching. I ordered two pairs (one pair was out of stock) but didn’t look closely enough at the pics online so when the gloves arrived they weren’t right for the intended purpose. I called the owner who answered promptly and explained my situation and what I needed. Just like that, he sent me not one, but two pairs from which to choose without me even having sent the first pairs back. Not to mention, I now had three pairs and only had paid for two. To top it off, he sent me a return label which even the major online tack shops don’t do. I paid $800 for hunting gear from a different, much company and I had to pay for my own shipping to exchange the items. Needless to say, I’ll always buy my tack and attire from The Hitching Post first. This kind of service is pretty much nonexistent whatever the...

This is the best tack store, by far! You just don't find good customer service like this anymore! Sarah is amazing and so helpful and knowledgeable. Ordered from eBay store and needed to make a return and Sarah was with me every step of the way! She answered every single question that I had, from literally about 30! No joke! She even asked for pictures, so she could give her professional advice. She went above and beyond to make my return painless and seamless. We found a perfect replacement and I absolutely can't wait to receive it. Thank you, Sarah! Wish there were more people like you...

I wish I could give it no stars, worst customer service ever! All I wanted was a gift certificate and asked a few questions about helmet pricing so I would know how much to put on the certificate. Then she took us to another room with helmets and promptly ditched us to wait on the people behind us saying they'd been waiting a long time. We'd already been there for 20 - 30 minutes waiting just to purchase a gift certificate! So now we're expected to get back in line behind the people who were behind us! Totally unprofessional! My first and last time at this place. Walked out...