Gordon's Jewelers — Local services in Midland

Around Christmas I purchased watch for my son, I knew it might be returned since he is specific in things he wanted watch to do and none of their staff was able to tell me difference in watch models. Went back to return with original receipt and watch in original condition only to be told that it couldn't be returned because sales person added name of my son to receipt. I had card it was charged to and receipt and it wasn't enough. First I was told I wouldn't be able to return it as it had been past 30 days until I pointed out the print on the receipt that I had until the 24th, then suddenly the name they added on receipt without us knowing what that meant, was the new issue. Essentially they created an account for a person that never even set foot in the store with our credit card and our information! Called customer service and was assured that was not their policy to have person whose name was on receipt and as long as it was our credit card we could return. Went back to store for 2nd time to once again encounter rude ego driven supervisor Isaiah who stopped another associate from processing return after I had explained situation. Called customer service again to now be told he was right but only after he coyly talked to them in a very low voice. Needless to say I got money back but in check form that will take month to receive. I would add their policy states original purchaser and original receipt and merchandise in original form must be present in order to have refund. I had it all and it still wasn't enough!! They...

After Three Days and three E-mails to the owner Zale's Corporation, waiting on a decision of "What is a Lifetime Guaranty of a Watch Battery replacement for three watches I purchased at the Gordon Jewelry Store, in the Midland Park Mall in Midland, Texas since 2005. My wife's watch is dead and battery needs replaced. Waiting on a Management Decision as I was turned down by management in the Gordon's Store by personnel on duty? I dispatched a written e-mail-concern to the Main Office and Response is on the way back to me from the Main Office of said owner. What is a "Lifetime Battery Replacement?" which I paid for in 2005? Any one know the answer like Management of Zales???? Ron in Texas on June 28, 2016 12 noon ON WEDNESDAY JUNE 29, 2016 FINALLY GOT A DECISION AND REPLACEMENT OF WATCH BATTERY AT ZALES JEWLERY STORE IN MIDLAND PARK MALL BY TANYA LATORRE SALES CONSULTANT AND NOW I AM A HAPPY CAMPER AND SO IS MY WIFE'S WATCH. LIFETIMES SURVIVED THIS TIME FOR SURE! THANKS TANYA AT ZALES TODAY JUNE 29, 2016 5P.M. Watch is still working great on July 15, 2016 ...

First ever review I've had the decency of leaving manager ordered the wrong size ring for my wife(wedding band,which took 3 months to get). And instead of admitting her fault and correcting this mistake. (Which i would've been ok with) She had the gal to say "its usually 75 dollars to resize but I guess I can wave the fee" which was already very well dealt with by her staff.. Just wish they had better management.. instead of just charging back the money I already paid for the ring. She wanted to get back at me for canceling the whole deal, and decided to mail a check rather than recharge my card. I was already soo upset about the whole thing I let her do it. But I hope no one else has to go...