T-Mobile Authorized Retailer — Local services in Milford Charter Township

I don’t like writing reviews or being asked to do them because most are disingenuous or not helpful, so I’m doing this one on my own accord.

We’ve lived in Milford for 17 years and this store was the only place in town, so we had no choice but to go here. We dealt with it’s unreliable hours, never-the-same employee, ridiculous wait time, and the typical challenges for a family that lacks a lot of tech savvy.

For whatever reason, this store has gone through a remarkable transition and hopefully it remains this way for a long time. Romen runs this store the way you’d want it and it seemed that his partner Colin is cut from the same mold. These guys were super helpful and knowledgeable when it came to our new phone and, more specifically, our entire family plan and account.

Romen was patient with my teenage son and respectful to my concerns with these complex plans. The new phone was not in stock, but we did get sent to our house in a couple days, transferred things at the store; all told, 15 minutes of time total. Thank you for that. There will be more: my 75-year old father-in-law needs some assistance and I am confident Romen (or Colin) will be able to put up with his numerous questions, confusion and will have him leave the store in great order.

Milford needs more business owners/operators like this store. If you want customers, take a page out of the book these guys wrote. Kindness and patience, really simple...

This store cost my fiancé and I over $1000 and did nothing to resolve the issue. They had 2 new employees working unsupervised, and these girls gave us inaccurate information about a promotion. They sent our phones for trade-ins without giving us any details on the terms of the promotion. They ended up costing us $1,000 because they sent back a fully paid off phone that didn’t actually qualify for the trade in, and months later tmobile refuses to correct this so we are paying monthly for a new phone that was supposed to be free. They have also cost me countless hours of my time. On top of all these issues, my monthly bill is still incorrect and I’m being overcharged. Whenever I reach out for assistance I’m promised the issue is resolved just for my bill to be high the following month. Now I am being completely ignored. Do not give this company or location...

I have been into a lot of questionable situations during this virus and I had a lot to change and can’t my phone bills horrible with spirit I found the best workers and safest environment at T-mobile in highland they require all safety measures plus they are very professional, the best deals and service I have ever had plus safety is number one a good deal but getting sick to get it ?? Here they schedule so many and gloves are changed per customer inside out your to remove them washing hands also disinfect offered to customer before you touch anything they are awesome give them a try the best trade in and payment packages plus promotional offers free I pads with trade in call them the best thank you to all that helped me and continue during this time lite in the dark thank you to all T mobile be safe god bless you, Susan minke of...