DICK'S Sporting Goods — Local services in Milford

We recently stopped at this location on our way to a baseball tournament. My son was in need of a hoodie due to the unexpected rainy weather. We walked in and asked one of the associates wearing a headset where we could find a DSG mens hoodie. He replied by saying "just look around, you'll find them." We proceeded to search but couldn't locate what we were looking for. In our search, we saw the same employee. Upon asking him again if he could help us find a DSG mens hoodie, he replied "just look around, they're everywhere". This was very poor customer service, and not what we expected, as we are gold card members and frequent shoppers of Dicks sporting goods in our local area. We ended up finding what we were looking for thanks to one of the cashiers who pointed us in the exact direction of our item. If not for this, I would rate this experience 1 star...

I bought a clogs online and it came damaged. Returned it to the store, and the store sent me back the same damaged shoe. Contacted customer service, they apologized. Contacted the store manager, I think his name was Clinton. But i could be wrong, but I am 90% sure, he said he will give me a gift card, I told him I have work. He promised to leave it in an envelope. Went to the store, waited an hour and no employee could give account for the gift card. Wasted my time, and basically was told by the employee that both male managers responded that they did not say that they will give the gift card. While i have proof of the call. I am very disappointed, not that I needed it. However, the concept and what DICKS put me through with my order. No one apologized. And the service sucked while I waited. I will not go back to this...

Dicks in north haven is the most unfriendly Dicks Sporting Goods store I have ever gone into. I left that store and went to Dicks in Milford and immediately after walking into the store I was greeted with a warm and friendly hi and welcome. Today's visit to the NORTH HAVEN store was my 5th or 6th time and the same cold response was received from the floor sales reps. On each visit. I will not visit that store again and I will tell others not to visit. While shopping around the employees ignore you and never ask if you need help. Couldn't Dicks Sporting Goods store find and hire respectable people that understand that buying customers pay their salaries. I could say more but I'm just not going back to...