Target — Local services in Milford

I've been shopping at this target for a very long time and I'd never had a bad experience until today. I purchased a baby carseat in November 2017 which is suppose to last 10 years from them. The box at the time of purchase had been damaged but they (target employees) assured me that the carseat had not been used so I purchased it. However, when I finally opened it today (January 2018) I realized it had been used. The trimming was stained brown, there was dried food on it and the tags cut and removed. I took the carseat back to the store, explained my situation and they (a manager and employee) proceeded to tell me how they never resell any used/returned baby items. Which is clearly not true because I purchased one which turned out to be used. Let me also add that I had already thrown out the receipt and I did not have the card I used to purchase it so I had to leave the store drive all the way to my husband's work to get the card and return. There was no apology and I was made to feel like either I had used the car seat myself or I was just being dishonest. Might I also add that I am still visibly pregnant and I do not have a child that could use this car seat. I am very angry because I happen to open it today but I am not due for over two months. What if I had waited until the time was closer to my delivery date to open it? What if I took it with me to the hospital then to discover that? I don't think anyone would put their new born in that filthy carseat. Plus I paid for a new car seat and thats what I should have gotten. What if it had been past the allowed return date? I don't think they handled this situation well. There was no apology and clearly some coaching needs to be done with employees accepting returns. I understand mistakes happen and maybe someone put it back out accidentally but that's not the customers problem. This needs to be looked into because reselling a used car seat as new is illegal! What have I learned from this? Don't trust anything their employees tell you. If you purchase an item open it immediately and keep your receipt forever! I was able to exchange the carseat but I had the employee open it in the store so it could checked before leaving the store and I will be holding...

I called the store to ask a question to see if they had a specific book in their book department. I called the 1st time and I pressed the prompt for electronics because I know it's located next to the books. no one answered. I called back again 10 minutes later no 1 answered again. I called a 3rd time and this time pressed the prompt for customer service. the girl answered the phone after about 20 rings and said to me OK "gimme a sec" I was on hold for 6.95 minutes because my phone counts it. I hung up from there I called back again no 1 answered the phone at the customer service desk. I called back for the 5th time and I got "leave a message "and I left a message and I was quite mad I think it's disgusting that people are not trained how to answer a phone, 1st of all, and 2nd of all, this is...

In a time where most often we see complaints, I wanted to take a moment to share my experience at the Connecticut Post Mall target today. I was approaching the self check out and a young woman who I believe is a target employee was getting in line to make a purchase, she saw that my hands were full and let me go ahead of her. While waiting for a register a customer walked away from the register mid transaction and never returned. This polite young woman suspended the transaction so that the line could keep moving and I could check out my items . And I just want to publicly thank her for her thoughtfulness. She could’ve easily continued in line to purchase her items. This young woman is an asset to...