Walmart — Local services in Mill Creek

Dear Walmart Customer Service,

I am writing to express my deep disappointment and frustration with the treatment I received at your store today, specifically in the electronics department. I encountered unacceptable behavior from an associate named Brenty, which left me feeling disrespected and humiliated.

Today at the store I called the electronics department to ask for assistance with a locked PlayStation item. My son, who is autistic, was fixated on the PlayStation section and did not want to move until he received the item. Understanding that I could not leave him alone, I called the department hoping someone could assist when available. Instead of offering help, the response I received was dismissive: "You should come to the department desk instead of calling."

I calmly explained that due to my son's condition, I couldn’t leave his side and simply needed help when someone was available. Shockingly, they hung up on me mid-conversation.

A short while later, I saw Brenty from a distance and politely said, “Excuse me, could you please help me?” Brenty responded with visible frustration, saying, “I’m busy and I’m by myself.” I tried to explain the situation again — that my son is autistic and cannot walk to the front — but Brenty cut me off and rudely said, “You don’t have to call, you could’ve just come in front.” I reiterated that my son’s condition made that difficult, but Brenty continued to be dismissive and unprofessional.

When I asked if he could open the locked cabinet, his response was shocking: “You’re being rude, I can’t help you,” and then he walked away.

At that point, I asked to speak to a manager. Thankfully, John came and listened patiently as I explained everything that had happened. He was respectful, understanding, and helped me check out my items. I appreciated his professionalism, but unfortunately, the damage had already been done.

Today’s experience was one of the worst I’ve ever had in any store. As a parent of a child with special needs, all I was asking for was a little understanding and patience. Instead, I was met with rudeness, blame, and disregard.

I expect better from a store like Walmart, which serves a diverse community. No one should be treated this way — especially when they are already in a stressful situation. Due to this experience, I do not plan to shop at this Walmart again.

I hope you will take this complaint seriously and provide additional training to your staff on how to handle customer interactions with empathy and professionalism especially when dealing with families of children with...

I work retail so i know how the environment is right now but i'd like corporate to know they are losing customers by making the store everyday a hassle.

FIRST, you take away hand baskets (yeah it seems like a small thing but some of us don't feel like adding more of a drag to the already trafficked, overstimulating store)

SECOND you somehow have cops in the store but things like lotion all locked up. (I mean I cant completely blame you for this one because I know this is new America) but you mean I'm suppose to push a button to wait for 5-10 min then flag an employee down just in case the button is broken or the worker with the key is not missing somewhere, then wait another 5 to 10 minutes so I'm not a total buffoon and get sent to wait in incredulously long line even just to check the price of something. As someone with POTS and who has to trek to the bus stop this is incredibly aggravating.

Once again not blaming the workers, although most of them seemed to keep their head down hoping to not be dragged into the issue of not having the key which I get, I'm sure its frustrating for them too playing telephone but this is an issue the store is creating, the guy that ended up helping me- a taller, middle age gentleman was very patient making sure the button was not glitching and I did get eventual help thats why I'm giving 2 stars atleast.

Theres a lady in self check too that is always pleasant and smiles too and I dont feel they should have to deal with this! They never complain but like I said it becomes a ridiculous game of telephone that makes me wanna faint or abandon my stuff down and leave!!! Atleast the security guard is getting paid more. Maybe they should have a mini cashier stand line over there too.

Lastly I have to dig out my receipt and cant even get a plastic bag. The paper bag tears completely and when I go to a huge walmart I dont exactly expect to be buying a small amount of things like your local wallgreens, you cant even get cash for the bus unless you happen to buy something and have to have atleast $20, I go to WALMART cause i take the bus and am not rich at this point just have a place for people to drop off their bags/coats at entry point, keep the baskets and keep people from living in a dystopia that isnt really...

Horrible service here by the self-proclaimed Not 'walmart manager Cassie'. After coming here to return a phone I purchased 8 days ago (within the 14 day policy), and speaking to 4 different employees, one who literally dropped the phone upon opening the box, Cassie was called over to complete the return, after an hour of trying, she came to me claiming that she could not complete the return. When I asked why, she mentioned her system was not working properly. I expressed that I had waited over an hour, just with her, and if she could notate on the receipt that I had attempted to complete the return within the return window. She immediately became very rude claiming she "will not write me a note" in a condescending tone. I  confirmed she was not gping to complete the return and asked her if she could repeat that I indeed was not able to return the purchase even and begin recoding the interaction, and at this point she tried to claim that the phone was not a walmart item but from a walmart vendor, and for this reason she was unable to accept the return and that I was in violation of the store policy by recording the conversation and she "as the store manager was going to ask me to leave store immediately", after leaving and contacting walmart customer service, It was confirmed that the item is in fact a walmart item and that Cassie is not the manager, or in any sort of managerial role, and that I should go back and ask for Rick and provide them with the escalation reference number. This is an ethics violation and a contractual violatio. of walmarts return policy, and Cassie should be removed from this store permanently for refusing the return and falsly indicating that she is a store manager. I will continue to follow up with walmart support and Rick, the actual store manager, and of course, this is a prime example why normal people do not shop at walmart for any reasons unless in an...