Millburn Camera — Local services in Millburn

I had the absolute pleasure of visiting Millburn Camera recently, and the highlight of my visit was undoubtedly the exceptional assistance provided by Carl. From the moment I walked in, his positive energy and genuine enthusiasm set the tone for an unforgettable experience.

I was on the lookout for the perfect point-and-shoot camera, and Carl's expertise truly shone through as he guided me towards the fantastic Olympus model that I ultimately chose. His deep understanding of photography and the products they offer was impressive, and I felt confident in my choice thanks to his insightful recommendations.

What truly made Carl stand out was his dedication to ensuring I not only left with the right camera but also the knowledge to use it to its fullest potential. Patiently and methodically, he took me through every function of the camera, explaining each feature in a clear and concise manner. His step-by-step guidance was invaluable, making the seemingly complex world of camera settings seem like a breeze.

Beyond his expertise, Carl's sense of humor and friendly demeanor added an extra layer of enjoyment to the entire process. He managed to create a relaxed and enjoyable atmosphere, transforming what could have been a routine shopping trip into an engaging and memorable adventure.

In a world where exceptional customer service can sometimes be hard to come by, Carl stands as a shining example of what it truly means to go above and beyond. His dedication, expertise, and charisma transformed my shopping experience into an unforgettable one. I left Millburn Camera not only with a top-notch Olympus camera but also with newfound excitement and confidence in my photography journey.

Thank you, Carl, for your outstanding service and for making my day truly exceptional. Your passion for what you do is evident, and I am grateful to have had the opportunity to be assisted by someone who genuinely cares about their customers. Millburn Camera is undoubtedly a gem, and you, Carl, are the sparkling centerpiece that...

I brought my digital camera here for a repair and was initially told I’d receive a quote within two weeks, with the full process taking up to six weeks. They offered a “rush” option due to my upcoming trip, but two weeks later, I received a $579 quote—almost the original cost of the camera. When I asked for a breakdown, I was told the entire cost was labor. (Girl how?) After questioning that, the story changed to $310 for the circuit board and $269 for labor. When I pointed out that new boards are available online for half the price, the owner abruptly rejected the repair, cutting off the conversation entirely. For your reference I was not being difficult—I am a 20 yr old girl who mustered up the courage to ask 2 questions.

My real issue with Millburn Camera was not the cost but how poorly they communicate. Their entire repair process is outsourced, and apparently, the technician can only be contacted via email—one question at a time. So every time I asked for something to be clarified, they would send him an email, wait for a response, and call me back, only to send him another email when it didn’t make any rational sense. Every attempt I made to get clarification was met with vague responses and delays. I’ve never had issues with service providers even when they are often expensive, but this was one of the most inefficient, dismissive experiences I’ve had.

Unless you’re fine with spending a lot of money, waiting several weeks, or deeply inefficient communication, I’d suggest going elsewhere for camera repairs. Perhaps somewhere that does their repairs in house, where you can talk to the technician, and get your questions answered in a normal 5-10 minute...

I had a truly disappointing experience at Millburn Camera and would suggest avoiding this place for passport photos.

Two months ago I brought in my infant for 2X2 passport pictures for his first passport. We got the pictures done ($40 worth of passport pics!!) and I sent them into the Department of State for a passport for my newborn.

I had paid an expedited fee for the passport as we were headed out of town for our first post-Covid vacation. Two months later, instead of receiving a passport in the mail, I received a letter from the Department of State letting me know that the passport picture we submitted for my son did not meet the standard as the measurement of the head from chin to the top of his head was less than an inch. As a result we have had to cancel flights overseas, cancel our hotel, and not see our family this summer after a two year wait.

I called Millburn Camera before writing this review and politely explained what had happened and that our plans have been ruined because of their careless service. All I got was a curt "I'm sorry" and that's it. No offer of a refund, no offer of a redo, and no effort to make it up to us in any way. Shame shame shame!

I'm livid, upset and disappointed in this business as it essentially destroyed my summer and were oblivious to it altogether. I suggest you not take your chances on this over-priced and unprofessional store. Take your...