Home Again — Local services in Millcreek

The prices are substantially inflated and the company misrepresents the items value.

Sold me a wrot iron poodle by telling me it was unique and would sell fast and wouldn't be guaranteed to be there when I returned as these items turn fast. I bought the item because I loved it. Just weeks later I found the exact item being sold at Home Goods for $19.99 new. They sold me a home goods decor item and claimed it was the unique and one of a kind. Home goods had a bunch of them. The seller resold a home goods item that was used at 500 percent increase of another stores item.

I saw some nut crackers lying around without a tag. I asked how much. They went into their computer trying to locate the seller on file. Couldn't find it. Quotes me a random price of $22. I said I thought it couldn't be more than $5. The lady acted annoyed and said that's the price. I went to Walmart later that day. Say the item brand new with all four picks included for $2.67. Home Again item was broken, needed fixed and only had one nut pick included and they wanted $22 for a used broken item that sold for $2.67 new inclusive.

I was interested in a chair that turned into a step stool. They had it listed about $150. I thought that was high...they claimed it was vintage. It was painted blue. I looked online and found the exact chair step stool made of wood exact same design for sale on Amazon, Walmart, Target and eBay for $25 to $44 dollars in natural wood and unpainted.

I feel bamboozled and cheated. That would be like reselling Costco sale items bought new and pricing them up $150 bucks..

In this business a reseller needs to know their products and the value of a resell amount. Instead they hope you are too dumb to notice and make an impulse buy enriching themselves and cheating yourself. Very disappointed. I didn't buy the step stool or the nut crackers and when I found out the poodle decor was a home goods resell item substantially higher I was disgusted.

Do your research before buying. I do think that they have unique pieces but reselling items and claiming their are vintage or unique when they are not is false advertising. Their prices are way too high for the items they sell. ...

My husband and I were roaming around Sugarhouse and stumbled upon this store. What a treat! We weren't in buying mode that day but had planned to return at a later date. I live about 1.5 hours from Salt Lake so I thought that I'd love to keep up with the stores happenings by following them online (Facebook or a website), BUT I couldn't remember their name! No problem I say...I will Google them! It took me almost two hours to find any reference to their shop anywhere!!! No website, no facebook page, no nothing!!! Boy they are sure missing out by not keeping up with the times. Its really unfortunate that they don't take advantage of the free marketing of FB (like their boutique/vintage shop neighbors). And to not even be listed with City Search? Networking and advertising gets two thumbs down for me. BUT...I'll still go back! Word of mouth...and location has kept them in business. ...

I would be happy to take this review down if they store would refund my dangerous purchase. I bought a large chest at Home Again. When I got it back to my house that evening I noticed it was leaching a very strong chemical smell. It took a very short time for the odor to penetrate my apartment and make everyone in the building sick. I called and was told to bring the item in and in true hypocritical fashion they said I could exchange the item that day "that is the best we can do". Well after I clearly explaining how wrong I thought that was their "best they can do" some how changed to, "I can write you a ticket and you can come in and have a credit for 6 months." Well I just want my money back because the lady even said "I smelled that and tried to cover it up"..... "I probably should have told you"..... well you probably should give...