KAY Jewelers — Local services in Minnetonka

My fiancée bought my engagement ring from Kay Jewelers online last spring, 2016. I had been looking for a wedding band to go with it and happened to go into a different jewelry store where she cleaned it and checked the setting. She told me I had a missing diamond and two loose stones. So, we took it to Kay, at Ridgedale, where they said they'd need to send it in for repairs. They did honor the diamond guarantee and this would be done at no additional cost to us. I was told it would take about a month. When that month was up we heard from them letting us know that the ring wasn't fixable and would need to be replaced with a brand new ring. So, more waiting time as well. Let's talk about this, my fiancee was sold a ring that was in such bad shape that it couldn't even be repaired??!! So, finally heard that the replacement had arrived at the store but would now need to be sent in to be sized. So, 6+ weeks after bringing it in, I finally was able to get my ring back. It looked great and we were very pleased, especially with the service from Danny at the Ridgedale location. He appraised a different ring of mine and I ended up trading it in for a wedding band from them as well. That was yesterday, 4/11/17. This morning, less than 24 hours after picking up my ring, a diamond fell out of part of the setting! Somehow my coworker was able to find it so I do still have the diamond. However, what the heck??? A "brand new" replacement ring... lost a diamond within 24 hours of picking it up?

I don't have a problem with the store itself. We enjoy working with Danny and he's been very helpful. However, Kay Jewelers in general, their quality control and the products they sell are extremely questionable in my opinion.

This story is to be continued. I will be calling the store when they open today to see what they can do for me now. My wedding is less than 6 weeks away. I'm afraid it's a just a poorly designed setting and they sold him the first ring originally knowing that. The one we started with couldn't even be repaired!!! Let's see what they'll do to accommodate me and my fiancée... and in time for me to have a ring for my wedding day. I'm even more nervous especially since I ALSO bought a wedding...

I would highly recommend going to the Eagan location (and working with Judith) John the manager is absolutely unbearable. I've never met such a nasty person in my life. Kay jewelers sold me a piece of junk. After the 6th time of bringing it in I asked what they can do. He said maybe you should have got a better ring. Now please, tell me, HOW DO I KNOW WHAT A BETTER RING IS!? I paid over $2,000 for this ring and it's a piece of junk. We asked to speak to his boss and he looked at us and said I am the boss. Your not getting your way, now you can either buy a new ring or leave my store. He was so beyond disrespectful. I will never EVER reccomend someone to go to that store. He does not belong in customer service. There is only 2 ladies that have been helpful in that store but John has really put a sour taste in my mouth. I won't give any of my money to that store until he is gone. I am not helping that rude boy pay his bills....

They get 1 Star for being open when no where else was. I dropped my ring off and my experience wasn’t amazing. In the past six years their in personal customer service has gone down hill. I have had my ring re sized a couple times and never have had an issue when I’ve gotten it back so they get a star for that to but my experience trying to bring my ring in wasn’t very awesome, I’ll just say this, call and make sure they’re open, talk to an actual person. They don’t update they’re websites or social media pages and google isn’t updated either. So I drove many minutes to drop it off and now I drove 50 minutes got there at 6:35 when everywhere said they were open till 7 and they had the gates closed already and said they were only open till 6:30, I don’t actually believe them that’s my issue. Everywhere online said till 7. Regardless I won’t make it back there till next week and I’ll be calling ahead before I go get...