Helzberg Diamonds — Local services in Minnetonka

I am so so happy with the service helzberg diamonds has given me!!! I have a ring that my mother gave me that was over 15 years old, and the centerpiece garnet was coming loose. I went to Kay's to get it fixed, and 3 weeks later I got a horribly crooked ring back. The prongs weren't straight, and I was honestly devastated. I never recieved an apology, just an offer to send it back out. Why on EARTH would I give it back to you to fix, when it should have been done correctly in the first place? I called Helzerbergs in Ridegdale the day I got it back, and they said they had an in-house jeweler that could help me, they also told me when he'd be in. I went to the store the same day, and Naomi & Jenny looked at my ring. They asked me to come back in Monday (when the jeweler worked) so the jeweler could give me an accurate quote and get it fixed. I came in Monday (Today), and John the jeweler & John the Manager along with Naomi helped me get it fixed within 20 minutes. TWENTY MINUTES for something Kay's took 3 WEEKS to do! I almost started crying I was so happy! I have never felt anything but welcome in their store. Coming from someone under 20, this is a big thing. Most jewlery stores like to completely look over me, but everytime I come in I'm treated with respect and dignity. Thank you so much John, John, Naomi, and Jenny! This location is my all time favorite and I recomend the staff and the...

Absolutely the worse experience! Start off by getting my daughter a bracelet she told us specifically it won’t take longer then 2 weeks. We explained to her we would like this bracelet for my nieces sweet 16. & if unable to accommodate that, that’s fine. 2 weeks turned into a month!!!!! We finally come to pick up our bracelet we walk in no greeting from the gentlemen sitting down scrolling on his cell Nor the young lady helping the customer. Good Customer service would have said “will be with you in just a moment” something!! After about 5 minutes of not being acknowledged at all my fiancé Finally asked the gentleman on his cell phone are you working To which he replies “yeah sure”. He then starts to assist us and as we’re waiting for him to find the bracelet The female employee walks past and bumps into my fiancé.Not only does she bump into him she just keeps walking no excuse me or anything. So I told her you could’ve said excuse me to now which she replied “well excuse me” With an attitude and rolled her eyes My fiancé asked her is there a problem and she said “ No I said excuse me” Again with an attitude And to top it all off the bracelet wasn’t even good It honestly looks pretty cheap not sure why it took so long. my fiancé planned on buying me some earrings when we were picking up the bracelet but they definitely lost our service we buy jewelry frequently and will never spend a...

This store offered the worst customer service I have ever received. Long story short, I had to order my fiance's wedding ring four times to get the right size. The first two rings came back too big (they came back a half size larger than what we ordered.) Then, after being talked to like this was entirely my fault, the store manager thought it would be a good idea to order the ring a half size smaller than what we needed so that maybe it would come back as a perfect fit. The third ring came back a half size too small. I was furious. The fourth ring finally came in as the size we ordered in the first place. To top it all off, they never called to tell me our ring was in. It was just sitting in a drawer for weeks before I finally called them. They were rude, immature and downright the most difficult to work with. I'm never shopping here again and if you're reading this, I advise you to take your business elsewhere. Maybe consider...