Old Navy — Local services in Minnetonka

Not shopping at this location again. I had a return outside of the 30 day window (62 days). Which I understand is against their policy, but the same item was on the shelf, my two returns had tags and I had a receipt. Normally I'd be fine with it, but the manager lied to me. He told me their register wasn't able to override the return and that I should call the corporate number to process the return. I called the number and was told they can't even see in-store purchases in their system. They told me the manager has the ability to approve the return. It was pretty clear the manager lied to me. I left the store and went to a different one, where an associate instantly processed the return for store credit. The manager wasted my time by...

What a great surprise after an intense shopping experience. The store had great inventory, but was a bit chaotic with the member event. The highlight was the help we received from the store manager, Max. I met him at checkout as there were questions with an online order I needed to place. Not only was he incredibly helpful, but extremely patient (the line was 10 deep). He took the time helping me and getting our order placed with the correct discount and my interaction was one that reminded me that customer service is what makes a retail environment worth coming back to — retail needs more...

If you are plus size this is not the place for you. Old Navy in general but this location in particular has now shown that they do not want money from anyone over an XL and I will follow suit on that and will no longer be patronizing any of their stores. The staff at this location were friendly. But since they do not seem to want disgusting plus size people in their fitting rooms, so be it! I’ve never been so insulted by a company and I’ve been big my whole life! Used to love and rave about their clothing but no more. Unfortunately for them and degrading to plus size...