T-Mobile Authorized Retailer — Local services in Minnetonka

I have grown to accept customer service is more of a hit or miss than just an expectation. What started off as a possible good experience quickly faded away. Yesterday morning, I called to see if a certain headset was in stock. The guy that I talked to was friendly and professional. He informed me that there was 1 more in stock and during our conversation, offered to hold the item for me to purchase. I let him know I was needing two and if there was anything he could do? He said although he has the one that he will hold for me, there are many other options as well. He advised me that when I come in to let them know that there was a headset on hold for me. When the time came for me to come purchase the headset, I was also prepared for purchasing another headset even if it was different. When I got to the store, someone came out that was friendly. I let them know that there was a headset on hold for me. When they checked, I was told there wasn't anything in hold for me. I asked them if they can double check or ask someone else? They double checked and yes, they had located the headset that was on hold for me...so moving forward, I ask about the other headphones and their benefits, I was told "I don't know..." and with the I don't know, there was not an option to research to find out. They told me there was one more type of ear buds in the back. I asked for those and wanted to compare. Their policy is no opening the items which I understand. I ended up buying something that I regret. When asking about the differences and hearing "I don't know..." it left me feeling discouraged and not wanting to spend my money. There was not one attempt to even consult with the other staff member. They came out to help someone else waiting but there was a short moment where there was an opportunity for them to ask. Even research with me the benefits. I was asked what type of phone I have, and told since I have a galaxy then those ear buds should work the best. The process felt disconnected. I purchased yhe headset and the ear buds. After purchasing, I left feeling extreme buyers remorse. I need the ear buds but I don't feel it was worth it. I am tired of trying to convince someone that I am here to make a purchase. I had a similar experience at another TMobile. Some still don't seem to get the influence of great customer service. Not even going above and beyon but just letting the customer know you are there to help. Again...I would have been willing to buy another item I was debating on but I was over the experience. I am planning to return the ear buds and purchase else where. I hope others don't have to walk away after spending money and feeling it wasn't worth it. I could have easily ordered online. I chose to go to the store because I wanted to see in person. I wish luck to the next customer to have a better...

I visited the T-Mobile store on Tuesday to take advantage of Pickleball set offer, and I was thoroughly disappointed with the experience. From the moment I walked in, it was clear that customer service was not a priority for the staff on duty.

Despite it being a relatively slow day, I waited for an unreasonable amount of time before anyone acknowledged my presence. When someone finally did, the staff members were extremely rude and dismissive. I approached the counter to inquire about the T-Mobile Tuesday offers, and the representative acted as if my questions were an inconvenience.

The staff seemed uninterested in helping customers and were more focused on chatting amongst themselves than providing assistance. When I asked for specific details about the offers, the representative gave curt, unhelpful responses and seemed irritated by my questions. There was no effort to explain the deals or assist me in making a selection that best suited my needs.

Overall, the attitude and lack of professionalism from the staff were appalling. I left the store feeling unvalued and disrespected as a customer. It's a shame because I have generally had positive experiences with T-Mobile in the past. Unfortunately, this visit has significantly tarnished my view of the company.

I hope T-Mobile takes steps to address these issues and improve the customer service at...

Today I had to bite my tongue a few times at the T-Mobile store here in scenic Minnetonka, MN, because I did not want to re-ignite the controversy surrounding myself & the other members of my family that share my plan & the immense amount of scrutiny changing to T-Mobile from Verizon a few months ago caused.

Luckily, the dudes at the store seemed to be knowledgable about how to handle my account's migration; especially in regards to the privacy & security I have in terms of interoperability with my OpenBSD ( secure ) systems.

I do wifi broadcast beacon feed management for a privately held locally owned & operated company, so security is a concern. I was pleased at how knowledgable & flexible the T-Mobile employees were at this location, & they did not interfere with the conversations I had with my father, who was with me, & we were able to select a new phone in an expedient manner without the distractions we endured when we were with Verizon.

All in all, it was good to find out that the T-Mobile employees at the closest ( Minnetonka ) store are competent & reasonably honest, as they answered all my questions & even migrated most of my data in a quick &...