BEWARE!
The lady that runs this business, Renee, is basically a horrible person. I’ve never dealt with such a mean, rude, and unprofessional individual.
My husband and I were all set to book a condo in Destin for next winter. Before we booked, I asked Renee via email about the cancellation policy for a specific condo for January 2020. She wording she sent me said that our deposit would be refunded outside of 120 days notice.
So we booked and paid our deposit upon her request. She then sent me the rental agreement with completely different wording for the cancellation policy, making our deposit non-refundable.
I asked her to explain and instead she just immediately canceled our booking. She didn’t even give me the chance to decide if I could accept these different cancellation terms. I called her to discuss, and she started attacking me saying “I know people like you” and “if you’re a problem now, you’ll be a problem later” and that it was best to part ways now. She bombarded me with all these accusations which were baseless and so hurtful. I suppose she’s dealt with some real jerks in the past, but that’s no reason to pre-judge new guests.
She finally explained that they had “changed their cancellation policy” and I said “in the last two days since our email?”. It just didn’t make sense. She then got really mean, would not let me get a word in, and then she HUNG UP on me. We were issued a refund, but had to take a hit on the exchange rate.
Basically, I think she was hoping I wouldn’t read the fine print. And she didn’t know what to do when I called her on it. Big scam.
Please beware of this company, this is a very unprofessional and dishonest business. And Renee is just a mean,...
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