Polo Ralph Lauren Factory Store — Local services in Miramar Beach

10/14/15 I have been shopping RL factory stores for more years than I would like to admit! I have never been treated so poorly in any shopping experience, anywhere period, from the highest end department to bargain bin dollar stores, from coast to coast. It was actually just one particular employee, but still absolutely an horrendous excuse of business service. First, I was never once even acknowledged when I came in, which I can understand to a degree, it was a weekday at an outlet. Then I went to the checkout, the real "service" began. I had received an email for Columbus Day discount as a frequent shopper for 20% off my total purchase. First, the employee says to me, in a remarkably loud and haughty tone, "YOU have shopped HERE before? WHEN? WHERE do YOU get a DISCOUNT for HERE?" The email clearly stated that I could simply show the employee the code and it would be an easy transaction. As per usual, I gave this dreadful woman my address and email, to which she first claimed did not "exist in her system"? hmmmm, strange since I received this very discount FROM THAT SYSTEM?. I politely waited 10 minutes or more, not saying a word, as she rudely continuted to glare at my mother and me as if we didn't "belong there"- that is certainly the way that she made us feel as customers from the moment we approached her. When the purchase was finally near completion, we discovered that one of the items had holes in it. Obviously, I walked back to the womens department to replace it with a similiar item, since the same size and color was not available. THEN the EMPLOYEE says to me, the customer, "REALLY, you think YOU can wear a LARGE?? what makes you think that would FIT YOU?" I was so incredibly dumbfounded that I could barely speak. First of all, she had no clue who the item was being purchased for and secondly, who is this employee to question me or what size I believe I wear?? I was on vacation and did not want an altercation with an employee at an outlet store to ruin my day, but it did. I was clearly made to feel as though 1. my business was unwanted and unneeded and . 2. I was too overweight to be shopping there. Oddly, I was actually wearing a RL large at that very moment she treated me this way, from another RL outlet store, in Sevierville, TN. This woman needs to be reprimanded and quite clearly needs to work elsewhere. Thanks to her, I will never shop here again. That's an...

Disappointing Experience

My recent experience at the Polo store was far from satisfactory. The process of ordering a sweater for my husband’s birthday and having it delivered to the store turned into a series of frustrating mishaps.

Initially, there was confusion among the staff regarding how to place the order for in-store delivery, which should have raised concerns from the start. After a prolonged wait of 40 minutes, they finally managed to process the order.

The real nightmare began when the package supposedly arrived at the store. Despite receiving an email notification, attempts to contact the store were met with unresponsiveness. After enduring a 30-minute hold, the manager, Kristen, displayed a lack of professionalism and courtesy. She claimed the package had been returned to UPS, contradicting the email confirmation stating she had signed for it.

Despite the disappointment of not having the gift for my husband’s birthday, I agreed to wait until Monday for the package’s return. However, upon finally picking it up today, I discovered an entirely different sweater inside. Shockingly, there was no acknowledgment of the mistake, no apology, and the staff exhibited a rude and unhelpful attitude.

Throughout this ordeal, the lack of communication, professionalism, and customer service was glaringly evident. I hope the store addresses these issues promptly to avoid similar experiences for...

So disappointed! I stood in line for 15 mins while one cash register was being used. The customer obviously had a “problem transaction” so I went up to the other associate that was doing some paperwork at the other register and kindly asked if she could possibly ring me up as I had been standing in line for 15mins. There was also a big line forming behind us of other people wanting to be rung up. She very rudely said she was busy doing paperwork. She wouldn’t call someone else up to register, she didn’t offer any help. Told me to go back in line. I unfortunately needed to run in an grab four shirts and get out. Sorry u couldn’t call help up to registers to get the line moving . I left my things at the register. I will not be back...