Luisa Chocolatiere — Local services in Mission Viejo

I had a very disappointing and frustrating experience with Luisa Chocolatier in Laguna Hills.I placed an order for 30 white chocolate swans- a key part of the wedding favors-- eight days prior to the wedding, with a confirmed pickup time of Thursday at 11:30am, the day before the wedding.

When I arrived at the shop, the posted hours indicated it should have been open since 11:00am, but the store was closed and no one was there. I called multiple times and was given a series of excuses, including that her assistant had been hospitalized the week before. Eventually, Luisa arrived and continued to change her story, offering apology after apology. Only after I was there in person did she actually begin to check whether the order was completed/ or could be completed.

Several hours later, she claimed she could still fulfill the order and said the swans would be completed by 7:00pm. Since I could not returned that evening, we arranged to pick them up the next morning at 11:30am. Luisa said that would be no problem.

However, the next morning, I began receiving text messages saying the molds were damaged and she would not be able to completed the order. However, she offered two swans that she was able to complete and said we could give them to the Bride ane Groom. We ordered thirty, that was the entire point. This was. major letdown just before the wedding, and we were left with no wedding favors ( and these swans had a special meaning to me).

The experience was an enormous disappointment during an important life event. I would never recommend Luisa Chocolatier to anyone, The owner is unreliable, disorganized, and lacks accountability that any successful small business owner...

My whole family absolutely loves this place and the owner. We’ve walked in and purchased from their counter at least 100 times over the years. The chocolate is amazing and they have such a variety of flavors to choose from. We’ve also worked with them for so many different special occasions such as baby announcements, invitations to be parts of the wedding party, thank you gifts, Mother’s Day gifts, Valentine’s Day gifts, retirement cake toppers, wedding table top displays with self serve candy. As you can tell we’ve used them for so many special events because where else can you get custom made chocolate. She has a booklet with all the designs you can pick from. For example when my father in law retired from his job as an airplane mechanic we ordered a chocolate airplane to display on top of the cake. Besides special order capabilities they also many prepared options in their business that you can walk in and by with no preordering required also a whole display of a variety of truffles. They do take credit cards which is convenient because you’ll probably end up buying more than you planned on since everything is so good! Wonderful chocolate and a...

In all my years and experience doing theme parties of all kinds, I always come back to the basic premise that the BEST party favors, and take-alongs, are those that are edible. And for me, the more thematic elements you can weave into any given party, the better. So, when I found out that Miss Luisa had more than 1600 molds to choose from I couldn't wait to incorporate a delicious little bite of chocolate bliss into my next theme party. Who needs another book, or card or piece of tchotchke to clutter up the junk drawer, when you can give 'em what they really want.... CHOCOLATE!! Always the right size, perfect fit, genderless, trendless, timeless, and affordable for any budget. Oh the possibilities....Chocolate tea pots, chocolate ballerina slippers, even chocolate checks! Perfect for any occasion...hoping she can find me a...