Men's Wearhouse — Local services in Mission Viejo

I was denied a refund because the pictured shoes were too scratched according to the salesperson and manager Chris. I was rudely interruped with "goodbye" in the middle of my sentence when told them its not scratched. After speaking with customer service I was told to come back and they will give the refund. What happened is they refused to speak to me, and when I asked for Josh who supposedly agreed to the refund, I was told hes not here and I can leave.... What??? I asked multiple times if they can tell me when the proper manager will be in only to be ignored until I started talking about how corporate told me to come and they are denying me a second time, the first manager finally spoke up with the time. I'm still unsure if they even will end up returning these! This experience aligns with other consumers who gave an F rating on Better Business Bureau to Men's Wearhouse has for a pattern of deceptive practices involving refunds. Disappointed, Frustrated and Disrespected is how feel after...

Shieva was incredibly helpful and made the whole tuxedo fitting and selection process feel easy and enjoyable. From the moment we walked in, she made us feel comfortable and really took the time to understand what we were looking for. She clearly knows her stuff—she had great suggestions on fit, color, and style, and explained everything in a way that made it easy to make decisions without feeling overwhelmed.

What stood out the most was how patient and down-to-earth she was. She never rushed us, always listened, and made sure every detail felt right. I ended up with a tux that not only looked great but felt good, which is exactly what I hoped for on my wedding day.

Honestly, having someone like Shieva helping out during a busy and sometimes stressful time made a big difference. I’m really grateful for her guidance and would recommend her to anyone looking for someone who genuinely cares and knows how to...

I was informed about this place from a Bridal Show I went to with my brother and his fiancé a while back. I needed a suit and I remembered Mens Wearhouse because of their bright and professional workers. A few days ago I came in and I recently had a great experience. Right away when you step in you already know you’re in the right place because it looked so clean and was greeted. Jesse who helped me out, was incredibly helpful and knowledgeable about the different types of suits and what would look best on me. He was patient and took the time to listen to my preferences and needs and made the whole experience enjoyable and stress-free. I ended up finding the perfect suit and I couldn't be happier with the way it looks. I don’t right a lot of reviews but I just had to because this was the best customer service I’ve ever gotten from a suit store! I would highly recommend this...