Buffalo Wild Wings — Restaurant in Mission Viejo

Worst experience I've ever had at a restaurant!!! Our party was seated in a timely fashion which was the only decent part. 20+ minutes to take drink orders, 20+ additional minutes to receive said drink orders (mixed drinks tasted watered down as if sitting on bar for a long time), food order taken once drinks were delivered at the 40 minute mark. From that point on we were not checked on once until approximately an hour into experience. When waiter did finally come back to ask if anything was needed, we questioned the amount of time we have been waiting and asked where our food was. His response was not "i'm sorry, let me check on that for you" as would have been appropriate for the situation, his response was "Are your serious?" Not the worst answer but up there. He then proceeded to argue that my timeline of events was not accurate and my group had not been waiting that long. At this point I cancelled my food order, just mine, as I was unwilling to spend any more money at this establishment. He noted what I had ordered and left. 5 minutes later... still no food but the manager JESSE came over to the table asking what the problem was. I explained that I felt our service had been very lacking and the argumentative nature of his server was very rude. JESSE then proceeded to argue with me about how long we've been waiting. Instead he kept informing me that my food had been in for 11 minutes and kept asking if I really wanted to cancel my order. I responded by saying I cancelled because I was unwilling to pay for any other items at this location. JESSE was very confrontational, not apologetic and ultimately yelled to the table that nobody would be getting any food. I was not looking for anything free just an apology but in the end that was too much to ask for. Nobody from our group will be going to this...

been here 3 times and all 3 times on boneless Thursdays and the lady Sandy? lesbian looking lady at the bar with a red pix cut has been supper rude all 3 times. The 1st 2 times I thought maybe she was having a bad day or something but I now realize shes just rude to every 1 every day. So this time she sends over some other lady that goes on a rant about how she kicks out Marines! great! so not only are they rude to me and all the other guys at the bar but apparently they miss treat our men of service too. That lady at the bar has taken all the magic out of this place and I wont be back other then to file a complaint with the store manager. I work retail and put up with crap all day from rude people.. I shouldn't have to deal with it when Im the customer. If I acted like her at any job I have ever had Id be fired asap! This lady treats every customer badly.. shes burnt out and should look for a new job as a prison guard or some 1 that tests products on lil animals, it would be a...

We ordered the 18 piece wings and most of them were uncooked. The meat had a slimy texture to it. Only a couple of the wings were fully cooked, so most of them were left untouched. A complete waste of food and money. When I received my beer there was a bug in my red trolly, and the whole experience really ruined our appetite. The first person we spoke to when we got there was the bartender and she was very rude from the beginning! When I informed her that there was a bug in my drink the first thing she said was who is your server? She said it with an attitude as if it's not her problem, instead of just apologizing that there was a bug in my drink and serving me a new one. The bartender said I had to speak to my server. Although the server was not around, and the bartender was not assisting anyone, as there were no customers at the bar. The server was okay besides the couple of eye rolls we received when asking for extra things like plates for our appetizers, ranch for our...