Staples — Local services in Missoula

HORRIBLE customer service! Was not even greeted with a friendly hello, but "they've already shipped, you're using the wrong package and what are you telling me you don't have an ID??!?! Not even a Costco card?!?" Not to mention that upon paying the bill and asking for the store manager I was told "MAKE sure you get my name right!" I simply replied that I had her card and she said "MAKE sure you spell it right, my last name is V-I-G-I-L!" Another manager came up and I said that her behavior was unacceptable and that I only inquired about the managers name, she looked at me and said "I did not say anything to her!"! Her business card only has her first name, pretty sure I wouldn't lie about this but she apparently made certain that I not only looked like a fool for not having an ID to ship when I have a business account but hen a liar when I said her behavior was not acceptable with telling me to get her name right! Will NEVER use this store again, my heart hurts and I feel so humiliated...

Absolutely the worst experience with a company like Staples. The employees refused to give me a cash refund and wouldn’t help me with my refund unless I took a store gift card. I have my receipt, no issues with the product but they say because I made the purchase with a “prepaid debit card” it’s a different currency than a “debit card” and that the money on the prepaid debit card was “not mine” I had to take a store gift card or nothing. I don’t have the original form of payment anymore because I had to report a fraudulent transaction and the card was canceled. Being treated this way when I spent my hard earned money on something I no longer need and not able to get that money back is beyond absurd! Staples return policy online even states when paid with a card in store I can get cash for my return as long as I have my...

I just wanted to praise and give kudos to Tim at the Missoula location.

Today I came in to pick up some prints (which had an ETA of 24 hours and ended up being completed within an hour 😀), and as I was standing in the short line to pick up my prints, I witnessed Tim provide exceptional service to two older women who were having difficulties loading their previously purchased stapler with new staples.

His patience and kindness was really wonderful. Working in customer service myself, the good stuff often gets thrown to the wayside — and reviews are often only given when there is an issue. I didn’t want to leave the parking lot without taking the time to leave a five star review for Tim!

Thank you for leading by...