Unhinged llc — Local services in Missoula

I didn't leave words in my original review to help, to give you guys the benefit of the doubt. I hoped my partner and I had a bad time, random bad day or something who knows. It's ridiculous after I've seen evidence from many experiences and videos of how you speak to your guests when you are upset and my own experience..rather than accountability youre doing the direct opposite in person and even malingering in your responses on reviews as well. To see you guys use extensive and educated language that only seems you asked chat GPT to help, is astonishing after how my group and apparently others have been. The way you speak when upset in person, is nothing like your responses on your page publicly. To continuously attack anyone's review, while diminishing their genuine experience of YOUR business and STILL be slightly condescending in response to their genuine experience, is truly saddening.. as a local and community member, and prior supporter. Do better. Just because you can respond and acknowledge they cant respond or give evidence back, does not mean people won't begin speaking out more, now that others thankfully have. As you professionally have said, to you and yours the same... Have the day...

Unfortunately the female owner was extremely rude to my friends and I when we asked for a different jumpsuit because the one my friend was wearing did not close up all the way and she didn't want glass flying onto her clothes. Due to a misunderstanding, we were late to our reservation (which I did not realize) so while the owner was expressing her frustration about having to grab another jumpsuit, she said that we were lucky she even let us keep the reservation because we were late. While it was nice of the business to let us continue with the reservation even though we were late, it was unfortunate she continued to mock/belittle my friend about the jumpsuit to the point where she just cried and wanted to get out as soon as possible. It's unfortunate it wasn't handled in a more professional manner. We would have honored their policy and left immediately upon arriving if she let us know we were late and they were not able to accommodate the party, but that was not the case. Hopefully it was just an off day for them, but I won't be back and I don't recommend them to anyone based on...

So much fun for any occasion. Family owned who truly just want a great safe place for all to smash and have fun. Amazing options for the Irate $60/person deal; blown away with the tools and items. Everyone has to try this place out at least once, but it’s even a better idea as a team dynamic building tactic haha

Highly recommend all to not trash any devices, glass, etc but contact these lovely owners to donate anything allowed to put towards this awesome experience for their company. I mean it, from TVs to computers to so much they would take to add to their fun items to smash and break…..broken axe, they would take it and use to smash more ha

What a great date night, we will definitely be returning in the near future. Oh ya, and a bonus for the best music pick out prior to going in. The only suggestion we would have is to get a bit more ventilation in the rooms….adrenaline plus energy release plus outfits, hot and sweaty ending (but so worth it)....